“Credit unions are known for service, and for providing a personal touch,” said John Madsen, vice president of IT, Black Hills Federal Credit Union. “Our previous online and mobile banking service was ‘one-size-fits all,’ and it didn’t reflect the personalized service we provide in our other channels. With Corillian Online and Mobiliti from Fiserv we have been able to turn the digital banking experience into a customized one and set ourselves apart with new member service offerings.”To better communicate with members, Black Hills deployed Campaign Manager from Fiserv to build and execute online marketing campaigns specifically tailored to each individual’s financial needs. Sending customized messages through the digital channel helps Black Hills target members for special promotions or other value-added services that are suited to their needs. “Black Hills Federal Credit Union has made major strides in offering its members the most innovative and intuitive digital banking solutions,” said Erich Litch, division president, Digital Channels, Fiserv. “Investment to support a cohesive, comprehensive experience across digital channels enables Black Hills to better engage members and deliver the services they need to efficiently manage their financial lives.” By deploying the ASP models of Corillian Online and Mobiliti, Black Hills can more quickly bring to market digital banking services that benefit their members. Product enhancements and new capabilities are made available through regular Feature Packs. One example is the latest Corillian Online ASP Feature Pack, deployed in August 2013. Corillian Online ASP Feature Pack The latest Corillian Online ASP Feature Pack included notable security enhancements:
- Out-of-band authentication – An optional add-on service, financial institutions can offer two options for multi-factor authentication: out-of-band phone/SMS authentication or challenge questions.
- Re-authentication for high risk transactions – Enables financial institutions to trigger re-authentication when transactions exceed a pre-defined threshold. For instance, high-value transfers could be set to require access to personally-identifiable and sensitive information such as login ID, password, phone numbers, email address and/or mailing address.
About FiservFiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com. FISV-G