NEW YORK (TheStreet) -- "The launch of Windows 8 is the beginning of a new era at Microsoft. Investments we've made over a number of years are now coming together to create a future of exceptional devices and services, with tremendous opportunity for our customers, developers, and partners."Those were Steve Ballmer's words only 10 months ago. So it came as a surprise to learn that Microsoft's ( MSFT) declared new era will be without Ballmer, who, on Friday, announced that he will be retiring in 12 months. Several weeks ago, I asked rhetorically "Where's Microsoft Going?" This is a question that I ask every three months upon the release of every earnings report. And following the company's disappointing results for Windows 8 and its Surface tablet, it was clear that patience had its limits. And I believed that the company's board finally realized that if Microsoft was going to ever reemerge as a technology force, it was going to be sans Ballmer. Under Ballmer's leadership, Microsoft lost roughly half of its value. And following his announcement Friday, given that the stock jumped 7%, which equated to $24 billion more in market cap, there's no point in debating that Wall Street cared very little for Ballmer. Although I haven't been Ballmer's biggest supporter, I've been nonetheless pleased with the manner in which he's been able to maximize Microsoft's profits. However, that's the extent of any positive remarks that I can say about him. And given how dominant Microsoft was when Bill Gates handed over the reins in 2000, I believe anyone with an MBA could have grown Microsoft's profits just as impressively. You have to remember that PC sales grew at an average of almost 20% per year for 17 years -- from 59 million units in 1995 to more than 350 million in 2012. AAPL) and Google ( GOOG). Although Microsoft still rakes in plenty of cash, success in the technology sector can be summed up in one word -- innovation. And under Ballmer, Microsoft has never demonstrated that it understood the meaning.
Ballmer also never truly understood the needs of the mobile consumer, until it was too late. Sadly, he also doesn't seem to understand why Windows 8 and Surface have been colossal failures. Consumers want ease of use, not added complications. Why is it that Office does not come standard with Surface? That Office needs to be purchased separately speaks to the disconnect that exists between Microsoft and consumers. If that weren't bad enough, while losing the consumer market, Ballmer began to lose the strong grip that Microsoft had in enterprise. Rivals like Oracle ( ORCL) and Salesforce.com ( CRM) have begun to make tremendous strides in the cloud and software as a service (SaaS) market. Essentially, not only has Microsoft failed to answer Apple and Google, but the company has not been able to effectively respond to these new threats. For Ballmer, it's been 13 years with a laundry list of failures. The sad part about all of this is that Steve Ballmer, by all accounts, is not only a decent guy, but also a wonderful ambassador for Microsoft. Unfortunately, though, those qualities are just not good enough, not at such a critical point in the company's history. Microsoft is in dire need of someone with a methodical sense and who isn't afraid to take some risks.
What's more, given Forstall's knowledge of Apple's iOS and its advantages, this should help Microsoft compete more effectively. It also helps that Forstall has an axe to grind -- so to speak. Forstall would look to lessen Microsoft's dependency on its core Windows and Office franchises, while broadening the company's reach to compete with Google and Amazon ( AMZN) in cloud services. It goes without saying that Forstall's expertise in mobile will immediately serve as an advantage. Follow @saintssense This article was written by an independent contributor, separate from TheStreet's regular news coverage.