5,000-employee Northgate Markets Accelerates HCM, Supports Dynamic Expansion With UltiPro

Ultimate Software (Nasdaq: ULTI), a leading cloud provider of people management solutions, announced today that Northgate Markets, the owner and operator of approximately 40 supermarkets with 5,000 employees, has improved people management processes and addressed HR business issues related to diversity, communications with a large dispersed workforce, and operational effectiveness since leveraging the UltiPro solution.

Headquartered in Anaheim, CA, and founded in 1980, Northgate Markets is a rapidly expanding retailer that caters to the Hispanic community. The independent supermarket chain has more than doubled in size within the last six years and needed sophisticated HCM technology that could accommodate employees with preferred languages, cultural backgrounds, age, education, and experience with technology. The company replaced the service bureaus and spreadsheets it had been using for payroll and HR with UltiPro in 2011.

“We have a multicultural, diverse demographic of employees, so we need to meet them where they are with our HR technology, which we have with UltiPro,” said Teresa Anaya, senior talent manager at Northgate Markets. “We have a strong family culture at Northgate, which is extremely important to us. We have employees with 35 years of tenure and people who just started today, and we want them all to be happy and engaged. With UltiPro, our people can select the language of their choice, access information at their convenience, and manage many processes on their own—which says a lot about UltiPro’s person-centric capabilities since some of our employees had minimal computer experience.”

Even with the diversity of its workforce that uses UltiPro for job applications, onboarding, benefits enrollment, and access to their personal HR and payroll details, Northgate reports that adoption of UltiPro has been high and the project marked as a success. Anaya credits UltiPro’s flexibility, ease of use, and direct access for employees for its high adoption rate.

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