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Verint® Systems Inc. (NASDAQ: VRNT) today announced company and customer subject matter experts will present at several global conferences and online events over the next month. Key themes will span a variety of topics from gathering and truly understanding customer feedback, to effectively managing people, and capturing analytical data to enable better long-term decision making. Building a Holistic Voice of the Customer Program August 6; Verint Webcast How do companies gather and understand the voice of the customer across multiple touch points? At 1 p.m. ET on August 6, Matt Wroblewski, director of market research at VWR International, and Nancy Porte, vice president, customer experience at Verint, will discuss how one global organization integrates customer feedback from multiple touch points, including customer service, technical support and the web with periodic relationship surveys to form a holistic Voice of the Customer (VoC) program to improve the customer experience. The webcast will explore managing the customer experience, measuring performance in order to make improvements, using the Net Promoter Score ® (NPS) culture and processes to create value, and providing a VoC relationship view that displays the customer’s perception of the company across primary experience areas. Shared Services & BPO Conference August 14-15; Manila, Philippines Harish Kelath—back-office practice leader, Verint Asia Pacific—will present “Performance Management – Building Operational Excellence and Effectiveness” at 11 a.m. PHT on August 14. Attendees will learn how organizations can use performance management techniques and technology for continuous improvement and to balance and optimize cost, quality and service. The session will discuss how the best use of people, work, technology and process can increase overall productivity and effectiveness, specifically focusing on the topics of personal productivity, improving skills and changing behavior, personal effectiveness and personal compliance to best practices, corporate and regulatory requirements.
www.verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.