Partner Communications Selects ServiceNow For Service Delivery Transformation

ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that Partner Communications Company Ltd. has selected ServiceNow software-as-a-service to transform the service experience for its customers and suppliers. Partner Communications is consolidating more than 10 separate systems across IT and Engineering divisions into a single system of record.

Partner Communications is a mobile operator and leading telecommunications provider in Israel. Operating under the brand name Orange, the company delivers a wide range of mobile and content services to more than 3 million cellular subscribers.

“We have been using numerous legacy systems to manage core operations within our IT and Engineering divisions, and they require a lot of maintenance to keep current,” said Hezi Rosenberg, business analyst department manager, Partner Communications. “During the selection process, we initially started with four different vendors but discovered that only ServiceNow has the robust functionality that will allow us to consolidate all our existing tools, create a single system of record for our two divisions and eliminate inconsistencies in our processes.”

Partner Communications is currently implementing the ServiceNow IT Service Automation Application Suite for incident, problem, change and configuration management. With ServiceNow, the IT and Engineering teams expect to have a modern platform where it can route standardized workflow and business processes allowing it to be more responsive to the rest of the enterprise. As a result, Orange subscribers have a much better experience with their mobile and data services.

“In a fiercely competitive market, mobile operators need a way to quickly and cost-effectively launch new services while providing high levels of customer support,” said Beth White, chief marketing officer, ServiceNow. “To do that, they need to transform the way they run the business of IT. Organizations that have successfully implemented ServiceNow to consolidate and automate IT services see increased efficiency in their operations.”

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