Monster.com Workforce Talent Survey - Office And Administrative Support (Graphic: Business Wire)

Monster.com, the worldwide leader in successfully connecting people to job opportunities and flagship brand of Monster Worldwide, Inc. (NYSE: MWW), today released new survey results focusing on office and administrative support occupations. It finds that customer service and administrative jobs are the largest drivers of growth in this segment. This is the fifth significant finding of Monster’s Workforce Talent survey of nearly 6,000 registered Monster users, covering general job market insight and sentiment.

There are over 16.3 million clerical professionals 1 in the US, with customer service representatives, supervisors of office support workers, and executive administrative assistants ranking in the top three occupations. Among Monster employed jobseekers, these occupations were among the least satisfied among the pool of surveyed talent. Only 27% of administrative professionals and 21% of customer service representatives expressed satisfaction with their jobs. They were also among the least confident in their ability to find a new job with just 7% feeling extremely confident. Furthermore, over 80% agree that it is more challenging to find a job than it was a year ago and that competition is fierce. The survey also revealed that over 60% don’t feel their employers are willing to provide the needed time and training to support their jobs.

Conversely, while survey respondents express low job satisfaction as clerical and administrative workers, more than half (59%) would not consider relocating, even though only 19% of those surveyed agree that employers are willing to provide higher compensation than a year ago. This unwillingness to move may stem from the fact that New York and Los Angeles, two of the most desired job locations in the country, are within the top markets for this segment.

"Administrative and customer service professionals could potentially be underutilized and more generally, feel a lack of support and recognition," said Jeffrey Quinn, Vice President of Monster’s Global Insights. "With just over one-half (51%) of these workers expressing confidence that managers understand their skills and abilities, it is up to employers to rise and meet the challenge of creating a supportive and happy workplace.”

Office and Administrative Occupations 2

Top 10 Occupations:

1.
 

Customer Service Representatives

2.

First-Line Supervisors of Office and Administrative Support Workers

3.

Executive Secretaries and Executive Administrative Assistants

4.

Bookkeeping, Accounting, and Auditing Clerks

5.

Office Clerks, General

6.

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

7.

Medical Secretaries

8.

Receptionists and Information Clerks

9.

Tellers

10.

Hotel, Motel, and Resort Desk Clerks
 

Top 10 Markets:

1.
 

New York, NY

2.

Houston, TX

3.

Los Angeles, CA

4.

Chicago, IL

5.

Washington, DC

6.

Dallas, TX

7.

Phoenix, AZ

8.

Austin, TX

9.

Boston, MA

10.

San Francisco, CA
 

About the SurveyFrom the unique perspective of the job seeker, the Monster Workforce Talent survey captures the likeliness of those employed and unemployed to actively search for a job, the challenges they face in a search as well as motivating factors driving them to seek out a new job. For a full copy of the survey, visit the Monster Resource Center.

MethodologyMonster’s study “U.S. Workforce Talent” surveyed nearly 6,000 job seekers who are currently employed or desire employment in the next 12 months via an online survey. The study was designed to be inclusive of all Monster job seekers who have actively used their My Monster account over the past 3 years. The survey ran from January 14, 2013 to February 18, 2013.

About Monster WorldwideMonster Worldwide, Inc. (NYSE:MWW), is the global leader in successfully connecting job opportunities and people. Monster uses the world's most advanced technology to help people  Find Better, matching job seekers to opportunities via digital, social and mobile solutions including  monster.com®, our flagship website, and employers to the best talent using a vast array of products and services. As an Internet pioneer, more than 200 million people have registered on the Monster Worldwide network. Today, with operations in more than 40 countries, Monster provides the broadest, most sophisticated job seeking, career management, recruitment and talent management capabilities globally. For more information visit about-monster.com.

1 The Media Audit, (National Report Jan 2011 – Feb 2012)

2 By Volume, Monster Internal Data, Past 120 Days

Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20130716005836/en/

Copyright Business Wire 2010

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