Video Release -- Compuware Study Finds 64% Of CIOs Cite Poor End-User Experience As Biggest Management Concern With Cloud Computing

Research in Action Survey Shows 79% of CIOs are Concerned About Hidden Costs of Cloud Computing

DETROIT, July 16, 2013 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company delivering a new generation of application performance management (APM), today announced the findings of a global survey of 468 CIOs into attitudes and concerns relating to cloud computing. Download the survey report here.

A video accompanying this release is available at

The study, which was conducted by independent research and consulting firm Research In Action, found that the majority of CIOs (79%) are concerned about the hidden costs associated with cloud computing. From a management perspective, the top three cloud computing concerns were:

1.     Poor end user experience due to performance bottlenecks.

2.     The impact of poor performance on brand perception and customer loyalty.

3.     Loss of revenue due to poor availability, performance, or troubleshooting cloud services.

CIOs rated cloud computing as their top investment priority in both the short and long term, with integration between public, hybrid and private cloud cited as the most important trend in the cloud computing space over the next five years.

"With cloud adoption topping the list of priorities for CIOs, companies are clearly seeing a benefit to the agility, flexibility and time-to-value that cloud services can deliver," said Bernd Greifeneder, CTO of Compuware's APM business unit. "But CIOs are right to carefully consider the impact cloud and third-party services can have on end-user experience. The dynamic and remote characteristics of cloud-based applications require a new, smart and automatic approach for deep, proactive monitoring that not only identifies end-user experience problems but also provides deep diagnostics for problem resolution."

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