Research in Action Survey Shows 79% of CIOs are Concerned About Hidden Costs of Cloud Computing
1. Poor end user experience due to performance bottlenecks. 2. The impact of poor performance on brand perception and customer loyalty. 3. Loss of revenue due to poor availability, performance, or troubleshooting cloud services.CIOs rated cloud computing as their top investment priority in both the short and long term, with integration between public, hybrid and private cloud cited as the most important trend in the cloud computing space over the next five years. "With cloud adoption topping the list of priorities for CIOs, companies are clearly seeing a benefit to the agility, flexibility and time-to-value that cloud services can deliver," said Bernd Greifeneder, CTO of Compuware's APM business unit. "But CIOs are right to carefully consider the impact cloud and third-party services can have on end-user experience. The dynamic and remote characteristics of cloud-based applications require a new, smart and automatic approach for deep, proactive monitoring that not only identifies end-user experience problems but also provides deep diagnostics for problem resolution."