PTC’s decade-long investment in organic development and select acquisitions has resulted in mature, market-leading solutions that help service organizations produce, manage and deliver high-quality, configuration-specific service information.Benefit to Manufacturing and Service Organizations – A single system that aggregates service content (including technical product information authored and published within and outside of the PTC platform) from across the enterprise will enable the right information to be available at the critical point of service. Benefit to Manufacturers’ Customers – A single system for service that provides the latest configuration-specific content and parts information will enable improvements in technician work quality, product uptime, and customer satisfaction. “Up-to-date technical and service parts information has immediate potential to improve service outcomes and, ultimately, the customer experience,” stated Aly Pinder, Research Analyst, Customer Experience and Service Management, Aberdeen. Additional Resources
- PTC Service Lifecycle Management Solutions
- Service Information for Today’s Global Marketplace
- Enhancing Service Information to Improve Product Performance
- More Information About the Acquisition
PTC, the PTC logo and Enigma are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States and in other countries.