- Mobile Bill Payment – Aite Group estimates that mobile bill payments initiated via bank sites will grow significantly between 2012 and 2016, representing 20 percent of all consolidated bill payments by 2016. These estimates align with Fiserv research showing rising use of mobile bill payments. According to the 2012 Fiserv Billing Household Survey, 8 percent of online households - representing 8 million total households - paid at least one monthly bill via a mobile device, up from 6 percent in 2011.
- E-Bill Adoption – Aite Group also predicts strong growth in e-bill distribution, although from a small base, with the number of e-bills delivered expected to reach 418 million in 2016. Growth could accelerate over the next few years due to several large banks beginning to offer e-bills in the next 12 to 24 months, along with greater availability of e-bills from processors and factors such as biller commitment and consumer awareness. According to Aite, Fiserv is the clear leader in e-bill distribution, with a 94 percent market share and serving more than 3,300 banks and credit unions. The majority of the top 10 U.S. financial institutions have e-bill relationships with Fiserv. Furthermore, 97 percent of e-bills from Fiserv were data-fed, featuring billing data provided directly from the biller, which yields a superior quality, more reliable e-bill.
“According to the 2012 Fiserv Consumer Trends Survey, less than half of online banking users also pay bills through their bank or credit union website,” said Tom Allanson, president, Electronic Payments, Fiserv. “There is still significant room to increase consolidated bill payments as existing users expand their use of the service and new users, including younger consumers who are just taking on bill payment responsibilities, adopt the service. We continue our commitment to deliver highly integrated, user-friendly payment solutions, while supporting financial institutions with marketing services to further drive user adoption and usage.”About Fiserv Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com. FISV-G