Sallie Mae, the nation’s No. 1 financial services company specializing in education, today announced new web-based resources to serve active duty service members and veterans. The resource is available just one week before the Fourth of July holiday, as American families celebrate our nation’s independence and those who served and currently serve our country. “The customer representatives at Sallie Mae have been so helpful,” said Vicki Tinnel, the wife of a deployed U.S. Navy sailor. “It’s nice to receive the unique support we need as a military family. It’s refreshing.” The new online resource center provides service members tools and information about managing federal and private student loans they may need on active duty or during deployment. The resources include:
A list of special military benefits and repayment options
A deployment checklist to help manage student loans
Options for making student loan payments
Forms for service members
The online center is available at SallieMae.com/military. It is the latest resource available from Sallie Mae to provide specialized assistance for military personnel and veterans. “We join all Americans as we celebrate our freedoms and the men and women in uniform who protect them,” said Mike Maier, senior vice president, Sallie Mae, and U.S. Navy veteran. “At Sallie Mae, we also have an obligation to ensure our military members are able to meet their financial obligations while serving our country. These new online resources will provide them with the information they need to make student loan management quick and easy.” In Nov. 2012, Sallie Mae created a dedicated customer service team for military members and their families staffed by professionals with specialized training on the Servicemember’s Civil Relief Act and other military matters. Since service members may be far from home, incurring extra expenses due to deployment, or have infrequent access to a computer or phone, the team works with customers to provide extra assistance and flexibility as they repay their student loans.