- No contacts count. When you synchronize with, say Gmail, or some other online address book, your first indication whether you're doing it right is if the number is the same on both sides. In other words, if the server side says you have 18,715 contacts, and the phone says you have 18,715, that's a calming sign. However, if the phone -- Windows Phone -- doesn't give you any number, you are wondering if everything is OK. In my case, synchronizing with some online address books, I sample a few entries and they're not there. So, something is wrong. This is unacceptable. You have the same problem if you use Outlook.com as your cloud service. It doesn't give you a number for your contact list either. It also doesn't seem to accurately synchronize with Gmail's address book. Then, when you are using two address books, neither of which tells you how many it's got, you're truly talking about the blind leading the blind. No "sort on company name." BlackBerry does this. I don't care about first names or last names. I want to sort on company name. It's what's relevant in my business. No "categories" support for Outlook. I've spent almost 20 years categorizing all Outlook entries, very, very carefully. You would think that a Windows Phone's address book would support Microsoft Outlook's field. But no. This is almost comical.
I could go on and on, such as the inefficient view of the list of contacts (too few on the screen at a time) and so forth, but I'll stop here, for now. It's a huge problem, and at least for me, makes Windows Phone a no-go, even if there are many other things about the platform that I like.It boils down to this: Nokia makes great hardware. Microsoft has the bones of a good OS, but too many things are missing or not working. In the end, therefore, it appears that the average consumer has come to the same conclusion that I did: There is no reason to buy a Windows Phone over Android or iOS -- or even BlackBerry! -- but there's plenty of reason to do the opposite. In the end, this cannot bode well for Nokia. It's probably regretting putting all of its smartphone eggs in the Windows Phone basket. It probably realizes that it also needs to offer its excellent hardware with Android software, since that is where the applications are, as well as the market demand. In the meantime, I don't see any traces of Nokia selling even a decent amount of Windows Phone devices. As for the scenarios of where this saga will go from here, please read my article from Monday. At the time of publication, Wahlman owned shares of GOOG and AAPL. Follow @antonwahlman This article is commentary by an independent contributor, separate from TheStreet's regular news coverage.