- No contacts count. When you synchronize with, say Gmail, or someother online address book, your first indication whether you're doingit right is if the number is the same on both sides. In other words,if the server side says you have 18,715 contacts, and the phone saysyou have 18,715, that's a calming sign. However, if the phone -- Windows Phone -- doesn't give you any number,you are wondering if everything is OK. In my case, synchronizingwith some online address books, I sample a few entries and they're notthere. So, something is wrong. This is unacceptable. You have the same problem if you use Outlook.com as your cloudservice. It doesn't give you a number for your contact list either.It also doesn't seem to accurately synchronize with Gmail's address book. Then, when you are using two address books, neither ofwhich tells you how many it's got, you're truly talking about theblind leading the blind. No "sort on company name." BlackBerry does this. I don't careabout first names or last names. I want to sort on company name.It's what's relevant in my business. No "categories" support for Outlook. I've spent almost 20 yearscategorizing all Outlook entries, very, very carefully. You wouldthink that a Windows Phone's address book would support MicrosoftOutlook's field. But no. This is almost comical.
I could go on and on, such as the inefficient view of the list ofcontacts (too few on the screen at a time) and so forth, butI'll stop here, for now. It's a huge problem, and at least for me,makes Windows Phone a no-go, even if there are many other things aboutthe platform that I like.It boils down to this: Nokia makes great hardware. Microsoft has thebones of a good OS, but too many things are missing or not working.In the end, therefore, it appears that the average consumer has cometo the same conclusion that I did: There is no reason to buy a WindowsPhone over Android or iOS -- or even BlackBerry! -- but there's plentyof reason to do the opposite. In the end, this cannot bode well for Nokia. It's probably regrettingputting all of its smartphone eggs in the Windows Phone basket. Itprobably realizes that it also needs to offer its excellent hardwarewith Android software, since that is where the applications are,as well as the market demand. In the meantime, I don't see any traces of Nokia selling even a decentamount of Windows Phone devices. As for the scenarios of where thissaga will go from here, please read my article from Monday. At the time of publication, Wahlman owned shares of GOOG and AAPL. Follow @antonwahlman This article is commentary by an independent contributor, separate from TheStreet's regular news coverage.