Land O’Lakes and ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that Land O’Lakes received a 2013 CIO 100 Award for its use of ServiceNow software-as-a-service to improve the IT service delivery experience for its internal and external customers. The 26 th annual CIO 100 award program recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in IT. Land O’Lakes is being honored for its innovative use of ServiceNow to automate and globalize IT processes. The company created a single system of record for enterprise IT to provide business-critical insights across the entire infrastructure and application ecosystem. Land O’Lakes supports more than 1,000 applications with approximately 250 applications outsourced to offshore partners for support. This dynamic makes it critical that Land O’Lakes have one view for managing all systems. The project allowed Land O’Lakes to track service performance by business and application type. As a result, the company reported its failure rate dropped by 90 percent and its resolution time went from three hours to 20 minutes. “Large IT organizations typically run their multi-million dollar systems on spreadsheets, home grown tools and legacy point solutions. As a result, the CIO has limited visibility into the overall service being managed,” said Beth White, chief marketing officer, ServiceNow. “ServiceNow helps enterprise IT evolve from being reactive to proactive by automating the delivery of services through common defined processes. We congratulate Land O’Lakes for winning a CIO 100 Award. Their use of ServiceNow exemplifies how IT can drive innovation to deliver best-in-class service experience for internal and external customers.” “For 26 years now, the CIO 100 awards have honored the innovative use of technology to deliver genuine business value,” said Maryfran Johnson, Editor in Chief of CIO magazine and events. “Our 2013 winners are an outstanding example of the transformative power of IT to drive everything from revenue growth to competitive advantage.”
The recipients of this year’s CIO 100 award were selected through a three-step process: First, companies filled out an online application detailing their innovative IT and business initiatives. Next, a team of judges reviewed the applications in depth, looking for unique practices and substantial results. Finally, CIO editors reviewed the judges’ recommendations and voted on the final 100. Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards Ceremony to be held Tuesday, Aug. 13, 2013 at The Broadmoor in Colorado Springs, Colo.Complete coverage of the 2013 CIO 100 awards will be online at www.cio.com on August 1, 2013 and in the August issue of CIO Magazine. About Land O’Lakes Land O’Lakes, Inc. ( www.landolakesinc.com) is a national, farmer and member-owned food and agricultural cooperative with annual sales of more than $14 billion. The nation’s second-largest cooperative and number 194 on the Fortune 500, Land O'Lakes does business in all 50 states and more than 60 countries. It is a leading marketer of a full line of dairy-based consumer, foodservice and food ingredient products across the United States; serves its international customers with a variety of food and animal feed ingredients; and provides farmers and ranchers with an extensive line of agricultural supplies (feed, seed, and crop protection products and services) under the operations of Winfield Solutions and Purina Animal Nutrition. Land O’Lakes also provides agricultural assistance and technical training in more than 25 developing nations. About ServiceNow ServiceNow is the enterprise IT cloud company. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information, visit www.servicenow.com. ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.