The reason I didn't ask is the checkout at Sears took about an hour. It wasn't Sikkema's fault from what I could tell, but Sears has a long way to go before it is able to play at the same level as Amazon and Wal-Mart. SHLD Operating Income TTM data by YCharts
I bought other outdoor items at Sam's Club and Amazon over the weekend. The grill from Sears will be the last item to arrive. A spokesperson for Sears emailed the following response: "We're working hard to put our Members first and earn a reputation for great service. When you're a company our size and on the cutting edge of integrated retail, occasionally a customer experience under-delivers. We're sorry your experience fell short of expectations and we've discussed the specific training issues related to your case with the associates involved so we can learn and do better next time. In fact, storewide and at the individual associate level we're using technology and training to encourage and embrace feedback to improve accountability. Members like yourself are the future of our company and we are committed to serve them well every day, in every transaction, no matter how they choose to shop with us." At the time of publication, the author did not have any positions in stocks mentioned. Follow @RobertWeinstein This article was written by an independent contributor, separate from TheStreet's regular news coverage.