CLEARWATER, Fla., April 24, 2013 (GLOBE NEWSWIRE) -- Through its partnership with Apple, Tech Data Corporation (Nasdaq:TECD) today announced the introduction of a new warranty tool called TDWarranty that enables real-time activation of AppleCare Protection Plans when purchasing Apple products through Tech Data. Incorporated in the ordering process, AppleCare Protection Plans are available to Tech Data's channel of authorized Apple resellers. "TDWarranty provides a seamless process for our solution providers when adding protection plans to their Apple purchases," said Greg Parsonson, vice president of Product Marketing, Client Systems at Tech Data. "By adding a simplified way to purchase AppleCare Protection Plans, solution providers can offer their customers an accurate, dependable, and cost-effective way to protect their Apple products. This is another way Tech Data is working to help our resellers provide the best possible customer experience for their end users." TDWarranty incorporates automated, real-time activation of AppleCare Protection Plans, working in tandem with Apple to check serial numbers, hardware, and warranty registration to ensure greater accuracy during the ordering process. When adding AppleCare Protection Plans to an order, the process is streamlined through Tech Data, both in retail and commercial business lines. Solution providers can now ship Macs or iPads from Tech Data directly to the end user, with Tech Data providing coverage through purchase of the protection plan. Retail partners can sell AppleCare Protection Plans at point of sale (POS) to end users using www.techdata.com or by loading Tech Data XML into their POS system. The proof of coverage will then be sent to the end user within 24 hours. "Tech Data's new warranty tool simplifies the process when adding AppleCare to purchases," said Lou Acquista, Distribution Sales manager at Apple. "We want to thank Tech Data for their partnership on the warranty solution for our customers."
TDWarranty benefits to solution providers:
- Accurate: Designed to eliminate data entry error—including hardware type, end-user information, and serial numbers
- Convenient: Protection plan tool can be easily found on www.techdata.com , including the hardware that is eligible for the warranty, with minimal change in ordering process
- Efficient Customer Service: Provides immediate invoicing and proof of coverage that will be sent to the end user within 24 hours
- Simplified Ordering Process: Incorporates seamless reporting for solution providers
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