REDWOOD CITY, Calif., April 2, 2013 (GLOBE NEWSWIRE) -- Support.com, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and improve customer experience, will present at the 9th Annual Frost & Sullivan Executive MindXchange Conference, on April 16, 2013 in Marco Island, FL. Paul Vaillancourt, Senior Vice President, Contact Center Operations at Support.com, will deliver an executive briefing entitled "The At-Home Agent Model Maturity Curve", at 3:35pm ET. Topics covered by Mr. Vaillancourt will include:
- Case history of Support.com's 100% work-from-home agent model from its inception in January of 2008 to its current state in 2013.
- Framework of how to re-create the traditional in-person processes of interviewing, training, coaching, etc in a virtual environment.
- Insights on how work-from-home culture relates to brick and mortar culture, plus what techniques can be used to replace "water cooler" socializing.
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