Assurance Wireless, a federal Lifeline Assistance program for wireless phone service, has teamed up with Gold Mobile (GoMo Health), a leading mobile Healthcare Solutions Provider (HSP), to deliver a unique (patent pending) service to improve provider/patient communications.

Assurance Wireless provides a free phone, 250 free voice minutes and 250 free text messages to low-income eligible consumers in more than 40 states. Gold Mobile provides a secure, HIPAA-compliant mobile patient/member engagement and communications service called GoMo Chat Secure™. Together, these services are providing a platform to empower health care insurers, HMOs and health care systems to deliver and manage two-way secure messages to all member patients. This is a free service to Assurance Wireless customers.

GoMo Chat Secure™ delivers secure (encrypted) text-based messages that are viewable using the Assurance Wireless mobile phone’s native browser, so there are no character count restrictions or the need to download and maintain OS-specific mobile applications. Because the solution is integrated into a specially provisioned Free-to-End-User (FTEU) short code, there are no charges to those members who participate in the Assurance Wireless Lifeline Assistance program.

GoMo Chat Secure™ now enables health care organizations to communicate PHI (Patient Health Information) - related messages to members and patients in a fully secure, HIPAA and 21 CFR part 11 compliant manner.

“This is a true game-changer for remote patient care and the health care industry in general because of the need and benefit in communicating PHI information to patients in-the-moment, when and where they need it,” stated Alan Stern, vice president of Healthcare Solutions for Gold Mobile.

With GoMo Chat Secure™, a feature of the GoMo Health platform, health plans, systems and providers can now deploy a wide array of mobile health care communications programs to improve quality of care, especially for high-risk and recently discharged members and patients. This innovative approach delivers secure one-way, two-way text chat and voice communications – configured completely by the Health Care Insurer Administrators for both Lifeline and member phones and devices.

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