- Greater use of analytics to target spending and drive improved ROI (87 percent).
- Boosting their use of digital and multi-channel interactions (83 percent).
- Utilizing third-party service providers (72 percent).
CEO Vishal Sikka tried to remake Infosys' culture and service offerings. That led to tension with the company's founders.
Either way, the status quo may not be able to be maintained.
Not pretty for the burrito joint.
A total rebrand is needed.