- 46.5 percent of bills are paid via a biller, bank or credit union website;
- 20.2 percent of bills are paid via mail;
- 19.6 percent of bills are paid via an automatic deduction or recurring payment;
- 8.7 percent of bills are paid in-person at a walk-in location;
- 3 percent of bills are paid via a landline phone; and
- 2 percent of bills are paid via mobile phone.
“Western Union understands that consumers are seeking new bill payment options, and we are providing solutions to market through a multi-product, multi-channel strategy,” said Shapiro. “As an organization, we assist billers in delivering innovative payment alternatives to their customers, including mobile, SMS and mobile web, as well as walk-in, phone and online payment services, so billers can stay ahead of evolving consumer demand.”Survey Methodology The Western Union Payments Money Mindset Index, conducted by Javelin Strategy & Research, has a margin of error of 1.76 percentage points and was conducted in December 2012 with 3,002 respondents. The random sample survey targeted online respondents based on representative proportions of geography, gender, age, income, and ethnicity as compared to the overall U.S. population. Consumer bill payment channel mix in the United States is based on Western Union market research, July 2012. For more information on Western Union Payments, visit http://payments.westernunion.com. About Western Union The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. As of December 31 2012, the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of approximately 510,000 agent locations in 200 countries and territories. In 2012, The Western Union Company completed 231 million consumer-to-consumer transactions worldwide, moving $79 billion of principal between consumers, and 432 million business payments. For more information, visit www.westernunion.com. WU-G