High savings account rates may be a drawThe analysis looked at deposits for these four major direct banks:
Consumers warm up to online servicesWhile market share for direct banks has doubled, they still have a relatively small customer base. Only 5 percent of consumers currently use a direct bank as their primary institution. Instead, some consumers are using a brick-and-mortar bank for their primary account while using an online bank for their savings accounts. However, direct banks may see their popularity increase as they offer more products and additional ways to access money. For example, Ally Bank provides customers with access to IRAs and has no ATM fees for those withdrawing money from their checking accounts. And while debit cards come standard for virtually all direct bank checking accounts, Capital One 360 will even send customers old-fashioned paper checks if they want.
Still, for those used to doing their banking in person, direct banks represent a radical change. Fittingly, younger consumers seem most likely to embrace the idea of virtual banking. TNS notes more than half of direct bank customers are younger than age 44.Your local Chase, Bank of America or Wells Fargo branch may not disappear anytime soon, but traditional banks may want to watch the rise of the direct bank closely. The growth among online banks has yet to show any signs of slowing.