The growth in the number of devices managed has translated into industry-leading execution, such as:
- More than 75,000 devices configured, staged and kitted annually.
- Handling of 400,000+ end-user support inquiries annually, including inbound helpdesk calls and emails with a more than 85% first call resolution achievement.
- Processing of thousands of device replacements per month due to loss, theft and malfunction.
- Implementation of Mobile Device Management (MDM) software for more than 250 companies representing tens of thousands of licenses.
- Millions of dollars of potential savings across wireless carrier expense management and optimization opportunities.