Money 2 for Health complements Aetna’s commitment to give our members resources that help them live healthier lives and achieve financial security,” said Rob Butler, head of Consumer Financial Solutions for Aetna. “This platform connects Aetna, patients and providers, which will improve the healthcare experience for everyone. Aetna is also excited to be the first healthcare benefits company to work with Citi to offer this service to our providers. We believe this will be a valuable service for our providers as they seek ways to manage the increase in patient payments.”

Money 2 for Health aims to simplify and expedite the payment process for patients in several ways, including:
  • One portal, one enrollment and one password
  • Easy reconciliation of insurance claims and healthcare bills with links to claim details
  • Single-click payment via mobile or web
    • Patients will be able to use a single click to pay all enrolled providers using their preferred funding source (such as checking accounts, credit cards or tax-advantaged accounts) and will be open to customers of any bank
    • Multi-channel alerts with the option to “Pay Now” will be available through a patients’ choice of channel (such as email or mobile alert)
  • User-friendly presentation of current and historical healthcare spending
    • Patients will be able to view and analyze all of their healthcare spending, leading to better planning decisions
  • Fewer questions and calls
    • Access to online information will improve patient understanding and reduce the need to reach out to call centers

“The challenges in the healthcare payment space continue to be pervasive, defining the need for a solution that connects patients, payers and providers in a comprehensive way that would alleviate much of the unnecessary burden and costs that exist today,” said Healthcare Information and Management Systems Society (HIMSS) Senior Vice President John Casillas. “It is good news for our industry that major organizations are coming together to address that problem with the needs of consumers and payers in mind.”

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