BEDFORD, Mass., Feb. 21, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a provider of customer experience management solutions, today announced its financial results for the fourth quarter and full year 2012. Fourth quarter revenues, computed in accordance with U.S. generally accepted accounting principles (GAAP), were $13.9 million, an increase of 16% compared to the same quarter in 2011. On a full year basis, GAAP revenues for 2012 were $48.1 million, a 15% increase over 2011. GAAP operating income for the fourth quarter of 2012 was $433,000. GAAP net income for the fourth quarter of 2012 was $469,000, or $0.03 per share, versus net income of $391,000 or $0.02 per share in the fourth quarter of 2011. On a non-GAAP basis, after excluding non-cash stock-based compensation expense, amortization of intangible assets, a present value adjustment related to the SmartReply contingent consideration, and a tax benefit, net income was $1.1 million or $0.07 per share in the fourth quarter compared to $1.0 million or $0.06 per share in the same quarter in 2011. "We are very pleased with our strong fourth quarter financial performance, exceeding our original forecast as well as our preannouncement in January. These results were driven by a seasonally strong performance in our mobile marketing business and increased demand in our hosted contact center business," stated Jim Milton, president and CEO of SoundBite Communications. "The fourth quarter was also an important and successful quarter by other business measures. SoundBite took a clear leadership position for our industry; championing efforts resulting in a positive declaratory ruling from the FCC for confirmatory opt-out text messages. As a result, our TCPA related class action cases have been dismissed. And based on the improving confidence in our business, we paid a special one-time dividend in December of $0.50 per share."