- Email, chat and casework features -- Enables managers to create timeframe defaults that calculate staffing over longer periods of time, and includes multichannel “sensitivity analysis” graphs for increased staffing efficiencies resulting in reduced costs.
- Customer experience metrics -- Gives managers new custom feedback metrics so measures such as “net promoter scores” can be factored into staffing to better match hiring needs with interaction quality trends for improved customer service.
- Cloud deployment option – Customers can now deploy the full Bay Bridge Decisions ™ 3.9 feature-set via a cloud-based model for lower initial costs, faster deployment, and reduced IT requirements.
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