NEW YORK ( TheStreet) --

Debra Borchardt: During the financial crisis one of the complaints was with mortgages and the amount of time it took to get a mortgage or to refinance a mortgage. Ellie Mae ( AAPL) is the company that has streamlined that. I'm with the CEO, Sig Anderman. So your company really took hold of this market. In fact, some say you really penetrated it fully. So is there any room for you to grow at this point?

Sig Anderman: Oh, of course, because the mortgage process is an enormously complex process, and at this point although we have many, many, many customers, only part of the process is actually automated, and that we've made a big dent in wringing out the inefficiencies and the paperwork and the frustration, but there's a long, long way to go.

Debra Borchardt: One of the things that you're been doing recently is upgrading your current customers to the latest software. How is that going?

Sig Anderman: Oh, that's going very well. More and more customers are getting big and get bigger, and they add more functionality so automating that process and moving them from a licensed version of our software to SAS where we host everything for them has been very popular, and we've had great success in that.

Debra Borchardt: I would think that that would be key because that's been one of the complaints, like I said, during the financial crisis is documents getting lost and then going from desk to desk and things losing their momentum, so with that process that you've got, working electronically, are there any concerns about security and privacy?

Sig Anderman: Well, actually when you do things electronically things are more secure because you don't have papers floating around where people can copy them or fax them and papers get lost. So doing it electronically we can encrypt it all, and everything is much more secure electronically.

Debra Borchardt: Where do you see your growth ahead, because we are starting to see a bit of a housing recovery right now?

Sig Anderman: Well, the mortgage business is always good. Sometimes it's great, but it's always good, and there are many parts of the mortgage process that still have to be automated. We only have one-third of the market, so we think there's plenty of room for us to grow.

Debra Borchardt: And what about the mortgage market right now? Are you seeing it pick up on your side?

Sig Anderman: Well, we see it anecdotally of course. We have three and a half thousand customers around the country, and they're telling us that business is picking up. We see that in our reports every day, so it looks like housing is recovering. New home starts are picking up, so we're very optimistic about the future of the housing industry and the future of the mortgage business.

Debra Borchardt: And do you have any guidance for your company?

Sig Anderman: We do. Our 2013 guidance we'll be announcing on our February 14 earnings call.

Debra Borchardt: And what is the one thing that you're most excited about your company that they've solved in this process?

Sig Anderman: Well two-thirds of the American public own their own home, and getting a mortgage or refinancing a mortgage is a very frustrating process, and we've cut out much of the labor and the inefficiency and time and money it takes to put that together just by moving papers around and documents and data around electronically. We've made a big dent, and it's very exciting that every year three or four million people are seeing the benefits of our technology, so that's a very exciting part of our business.

Debra Borchardt: Well I wish your product would have been around when I got my mortgage because the paperwork was at least an inch, two inches deep.

-- Written by Debra Borchardt in New York

>To contact the writer of this article, click here: Debra Borchardt.

Disclosure: TheStreet's editorial policy prohibits staff editors, reporters and analysts from holding positions in any individual stocks.

More from Opinion

It's Just Not Smart For Investors to Ignore the Threat of a Trade War

It's Just Not Smart For Investors to Ignore the Threat of a Trade War

To Think a Trade War's Still Just a Threat Is the Dumbest Thing on Wall Street

To Think a Trade War's Still Just a Threat Is the Dumbest Thing on Wall Street

Flashback Friday in Politics: Trade Wars, Manafort, Immigration Dominate Minds

Flashback Friday in Politics: Trade Wars, Manafort, Immigration Dominate Minds

Microsoft and Sony's Rumored Game Console Plans Bode Well for AMD

Microsoft and Sony's Rumored Game Console Plans Bode Well for AMD

Apple Supplier Jabil Is Tumbling, But Its Sales Momentum Remains Strong

Apple Supplier Jabil Is Tumbling, But Its Sales Momentum Remains Strong