“The success of the Westin brand in India as well as the newly built and managed Sheraton, Sheraton Bangalore Hotel at Brigade Gateway, has propelled the expansion of these brands into key markets and we are seeing increased traction with the development community,” said Dilip Puri, Managing Director India and Regional Vice President South Asia.Debut of Luxury brands W and St Regis Today more people than ever are entering the ranks of the very wealthy and developing a taste for luxury. In the last five years, Starwood has nearly doubled its luxury room count to meet growing global demand for luxury travel. “We have one of the leading luxury footprints in the world with more than 150 luxury hotels under our St. Regis, Luxury Collection and W Hotels brands. More than 90% of our luxury pipeline is in emerging markets, reflecting new demand for luxury in new places. With a rising middle class, growing disposable income, an affinity for luxury brands and huge pent up demand for foreign travel, India is emblematic of the growth we are seeing in regions around the world and key to our global growth plans,” said Matthew Fry, Senior Vice President, Acquisitions and Development, Starwood Asia Pacific. Starwood Hotels and Resorts is geared up to bring its world-renowned luxury brands St Regis and W Hotels to India. The W brand will arrive in India in 2014 with the opening of the W Retreat & Spa Goa followed by the W Mumbai, W Noida-Delhi NCR and W Gurgaon WTC, Delhi-NCR all of which are highly anticipated additions to Starwood’s luxury portfolio. St. Regis will make its debut in India with the opening of The St. Regis Noida, Delhi NCR in 2017. These brands have a strong following around the world, including among Indian luxury travelers. W London was awarded the ‘Favorite New Opening International Hotel’ by the Conde Nast Traveler Reader’s Choice Award last year, and this year The St. Regis Bangkok won the award in this coveted category.
Actively Pursues expansion of Resort portfolioStarwood Hotels and Resorts seeks to expand its resort portfolio with the opening of Le Meridien Mahabaleshwar Resort & Spa later this year and will double its resort room count in India by the end of 2014. Starwood recently signed The Westin Bekal Resort & Spa in the state of Kerala and already has The Westin Khandala Resort & Spa and Le Meridien Chennai East Coast Resort & Spa under development besides the W Retreat & Spa Goa. Nikhil Manchharam, Starwood’s Vice President Acquisitions and Development in South Asia, said: “Starwood has a rich resort portfolio in Asia Pacific with well- known resorts in destinations like Koh Samui, Phuket, Langkawi, and Bali under various luxury and Upper Upscale brands, and we have seen a lot of outbound travel from India to these destinations. In South Asia Starwood already manages well established resorts, including The Westin Sohna Resort & Spa and the W and Sheraton in Maldives. India is a land of many unexplored destinations with huge potential for resort development and, as demand for domestic leisure travel increases, we believe there will be increased demand for quality hotels in these locations.” Mr. Manchharam added: “Our compelling portfolio of lifestyle brands provides developers the choice to identify the right brand for the right location. Our experience in managing quality resorts gives us the opportunity to be the preferred partners for developers.” Targets a robust Select Services portfolio Starwood is looking to accelerate the expansion of its Four Points by Sheraton and Aloft brands setting its sights on expanding its mid-market brands. Starwood is focused on tier 2 cities with hotels currently open and under development such as Coimbatore, Chandigarh, Ahmedabad, Mysore, and Amritsar. Starwood is also venturing into micro markets such as Faridabad, Noida, and Gurgaon.
“We believe in the opportunities tier 2 markets provide and have seen that new hotels in new markets create their own demand. As cities evolve and the urban Indian landscape continues to transform, tier 2 markets will provide opportunities for both Upper Upscale and for Mid-Market brands,” said Mr. Puri.Entering new markets Starwood Hotels and Resorts expanded its leadership position in Bangladesh with the signing of Le Meridien Dhaka and the re-entry of Sheraton in Dhaka. Starwood will also make its foray into new markets like Sri Lanka with Four Points by Sheraton Colombo and Sheraton in Colombo, International Airport and Sheraton Colombo Hotel in Colombo. “Given the political stability in the region, South Asia has emerged as the second fastest growing market for inbound tourist arrivals, providing many opportunities for development of internationally branded hotels across segments. We are continuing to explore opportunities to enter Nepal and Bhutan and strengthen our footprint in the Maldives,” added Mr. Manchharam. Investments to support growth Starwood Preferred Guest, the company’s award-winning loyalty program, better known as ‘SPG,’ has already seen an exponential growth in its India membership and today one out of every two guests at Starwood’s hotels in India is an SPG member. “We continue to relentlessly leverage SPG, increasing loyalty to our brands by offering more choice, recognition and services to our highest-value guests. Loyalty is a powerful insurance policy in tough times, and the changes we’ve made to SPG are next to impossible for our competitors to copy. We have moved beyond the ‘points and perks’ arms race to introduce personal services that drive ‘loyalty beyond reason’ for our best guests. SPG has won top honors at the Conde Nast Traveller Reader’s Choice Travel Awards two years in a row as the Favorite Hotel Loyalty Program and continues to be key to our India growth strategy,” said Nelli Yong, Vice President, Brand Marketing, Starwood Asia Pacific Hotels & Resorts.
To support its growth in the region Starwood has made a strong commitment with an enhanced Starwood Sales Organization and continued investment in marketing its brands.Starwood opened its ninth global Customer Contact Center 18 months ago in Gurgaon as an outsourced operation run by a third party. This month, Starwood assumed full and complete responsibility for its CCC operations in India. The new CCC is located next to the Starwood India Regional Office at the Vatika Business Park, Gurgaon. This change is the result of a comprehensive review of the organization’s long term strategic plan and how the CCC can better support upcoming initiatives as well as growth in South Asia. “Over the past 18 months, we have gained deep and broad insights into local customer behaviors and preferences and learned how to navigate in the highly developed and competitive call center/BPO industry in India. Our operations have also developed strong partnerships with our hotels in the region and have been working collaboratively to increase sales and build customer loyalty. These actions will position us well for greater success and reinforce Starwood’s commitment to support aggressive expansion plans in the region,” said Patricia Neo, Vice President, Customer Contact Centres, Asia Pacific, for Starwood Hotels & Resorts. About Starwood Hotels & Resorts Worldwide, Inc. Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,134 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and ElementSM. The Company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands. For more information, please visit www.starwoodhotels.com. (Note: This press release contains forward-looking statements within the meaning of federal securities regulations. Forward-looking statements are not guarantees of future performance or events and involve risks and uncertainties and other factors that may cause actual results or events to differ materially from those anticipated at the time the forward-looking statements are made. These risks and uncertainties are presented in detail in our filings with the Securities and Exchange Commission. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be attained or that results and events will not materially differ. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.)