- Cloud-based deployment options.
- Incorporating social media into the multichannel mix.
- The impact of smart phones and mobile tablets.
- The need to accurately capture “the voice of the customer.”
- New methods for measuring agent effectiveness.
Interactive Intelligence (ININ) announced on Wednesday that it has entered into a definitive agreement to be acquired by Genesys for $1.4 billion.
Stocks with insider trader activity include SAM, WTW and ININ
Since this summer's market low, small-cap stocks have been outperforming large-cap stocks. Here are small caps with 'persistently strong top-line growth and improving fundamentals,' according to RBC Capital Markets.
Stocks with insider trader activity include AAP, ININ and DLTR