Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, is hosting a complimentary Web event titled, “ Key 2013 Contact Center Trends and Priorities: How You Can Be Ready,” to be held Tuesday, Jan. 29 at 11:30 a.m. Eastern time (EST). Already attracting more than 1,300 registrants, this 75-minute webcast will bring together leading industry analysts to discuss key trends for the benefit of any company contemplating a contact center technology purchase or upgrade. This webcast will feature Forrester Research Principal Analyst, Art Schoeller, and Interactive Intelligence Chief Marketing Officer, Joe Staples, who will help guide attendees through some of the most important contact center trends in 2013, including the following:
- Cloud-based deployment options.
- Incorporating social media into the multichannel mix.
- The impact of smart phones and mobile tablets.
- The need to accurately capture “the voice of the customer.”
- New methods for measuring agent effectiveness.
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