- Globally, 52% of shoppers say they want the option of using mobile technology to scan and pay for items while shopping. However, among major retailers around the world, only 12% offered this solution;
- Almost 70% of shoppers around the world say they would welcome personalized offers delivered electronically, while only 27% of grocery retailers provided this service;
- In the United States, 80% of grocery shoppers want access to electronic coupons, but the study found only 35% of U.S. grocery retailers offer electronic coupons.
NCR Corporation (NYSE: NCR) today announced a new global study of shoppers and retailers that shows consumers seek personalized and integrated multi-channel experiences to make their everyday lives easier. For example: