(2) Net new customer assets are total inflows to all new and existing customer accounts less total outflows from all closed and existing customer accounts. The net new banking assets and net new brokerage assets metrics treat asset flows between E*TRADE entities in the same manner as unrelated third party accounts.

                           

Loan Delinquency Data
Nov-12 Oct-12 Sep-12

% Chg. Nov 12 - Oct 12

% Chg. Oct 12 - Sep 12

% Chg. Nov 12 - Sep 12

One- to Four-Family ($MM)
 
Current $ 4,943 $ 5,005 $ 5,122 (1)% (2)% (3)%
30-89 days delinquent 222 231 210 (4)% 10 % 6 %
90-179 days delinquent   110   115   108 (4)% 6 % 2 %
Total 30-179 days delinquent 332 346 318 (4)% 9 % 4 %
180+ days delinquent   287   294   300 (2)% (2)% (4)%
Total delinquent loans (1)   619   640   618 (3)% 4 % 0 %
Gross loans receivable (2) $ 5,562 $ 5,645 $ 5,740 (1)% (2)% (3)%
 

Home Equity ($MM)
 
Current $ 4,135 $ 4,206 $ 4,277 (2)% (2)% (3)%
30-89 days delinquent 94 93 99 1 % (6)% (5)%
90-179 days delinquent   62   65   65 (5)% 0 % (5)%
Total 30-179 days delinquent 156 158 164 (1)% (4)% (5)%
180+ days delinquent   43   44   42 (2)% 5 % 2 %
Total delinquent loans (1)   199   202   206 (1)% (2)% (3)%
Gross loans receivable (2) $ 4,334 $ 4,408 $ 4,483 (2)% (2)% (3)%
 

Consumer and Other ($MM)
 
Current $ 847 $ 869 $ 892 (3)% (3)% (5)%
30-89 days delinquent 22 20 18 10 % 11 % 22 %
90-179 days delinquent   4   3   3 33 % 0 % 33 %
Total 30-179 days delinquent 26 23 21 13 % 10 % 24 %
180+ days delinquent   -   -   - N.M. N.M. N.M.
Total delinquent loans   26   23   21 13 % 10 % 24 %
Gross loans receivable (2) $ 873 $ 892 $ 913 (2)% (2)% (4)%
 

Total Loans Receivable ($MM)
 
Current $ 9,925 $ 10,080 $ 10,291 (2)% (2)% (4)%
30-89 days delinquent 338 344 327 (2)% 5 % 3 %
90-179 days delinquent   176   183   176 (4)% 4 % 0 %
Total 30-179 days delinquent 514 527 503 (2)% 5 % 2 %
180+ days delinquent   330   338   342 (2)% (1)% (4)%
Total delinquent loans (1)   844   865   845 (2)% 2 % (0)%
Total gross loans receivable (2) $ 10,769 $ 10,945 $ 11,136 (2)% (2)% (3)%

(1) Delinquent loans include charge-offs for loans that are in bankruptcy or are 180 days past due which have been written down to their expected recovery value.

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