Dell’s Social Media Services offerings include:
- Listening command center build-outs - Dell works with the customer to design, build and operate a social media command center integrating it across the business as a foundational listening function for all customer facing departments.
- Advisory services – This hands-on strategy planning includes an assessment of a customer’s current capabilities and critical needs. Recommendations, timing and goals are provided in an effort to align the social media programs to the corporate strategy.
- Listening and insights services – Conversations are monitored on a customer’s behalf—for brands, industry or competitors. Reports are then provided with key data insights allowing the customer to take action.
- Best practice seminars – Participants learn from Dell’s experience on topics such as gaining executive support, building a training program, embedding listening across business units, experiencing a day in Dell’s Social Media command center.