- Having to contact customer service multiple times for the same reason (selected by 65 percent of consumers)
- Dealing with unfriendly customer service agents (65 percent)
- Being on hold for a long time when contacting customer service (61 percent)
A total rebrand is long overdo, according to Eric Schiffer, chairman of Reputation Management Consultants.
While earnings beat estimates, revenue missed expectations due to a variety of pressures. And earnings quality continues to decline.
Companies from Amazon to Wipro have a stake in the policies governing tech workers and immigration.