CUSTOMER SUCCESS: Netmagic Standardizes On BMC Software For Internet Data Center And Managed Services Operations

Netmagic Solutions, India’s leading managed IT hosting services provider, is enjoying rapid business growth, managing portfolios for a diverse range of clients. In order to maintain service continuity at all times, Netmagic selected BMC Software’s (NASDAQ: BMC) Business Service Management (BSM) platform to uniformly manage its physical, virtual and cloud environments.

BMC prevailed over competitive solutions from other vendors after a rigorous selection process.

"As a leader in the managed IT hosting services space, it has been our commitment to enhance our portfolio of offerings and also improve the customer experience," said Mandar Kulkarni, vice president of the solutions engineering and private cloud practice at Netmagic Solutions.

"We selected BMC Software because its BSM solution gave us greater, and more seamless, control over our IT environment. The BSM solution allowed us to on-board new customers 50 percent faster and improved our operational efficiency by reducing missed events to zero, automating alert to ticket conversion and also improving bulk task automation by a staggering 95 percent."

Netmagic has implemented a single platform for its managed services environment to support its business and manage its growing portfolio of clients. In an environment where IT downtime has costly consequences, the need for a reliable BSM solution is crucial. The BMC BSM solution proactively detects and resolves IT performance issues and sub-optimal configurations before users are negatively impacted, ensuring continued availability of service.

The multiple integrated product modules of the BSM platform allow Netmagic to automate end-to-end IT operations and processes while reducing costs. These also help Netmagic monitor, support and manage its clients’ mission-critical IT infrastructure while adhering to government and regulatory compliances. The platform provides real-time, service level dashboards and analytics-reporting capabilities on critical system performance data, which help to assess the business impact for Netmagic and its clients.

According to Sharad Sanghi, CEO of Netmagic Solutions, “By integrating our service delivery framework on BMC’s unified BSM platform, we are able to manage our workload better and more efficiently across the board. We have been able to reduce our cost of operations and launch new products and services to our customers.”

“BMC Software is a strategic partner to our business initiatives and growth. With this alliance, we are able to provide enterprise-level monitoring and management to our customers,” he said.

Sachin Chawla, director of sales at BMC India, added, “We are excited about this strategic relationship with Netmagic. Apart from helping the company deliver business value to its clients efficiently, this relationship gives us the opportunity to be a part of the success of many enterprises leveraging Netmagic’s services offering.”

To help Netmagic meet its customer expectations, BMC Software has delivered a complete solution to meet their business requirements of uniting IT infrastructure and operations in a single platform integrated with their customer service portal. The integrated product modules include:

For more information on Netmagic’s implementation and the BMC Business Service Management platform, please:

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 — rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion.  www.bmc.com

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software, Inc.

Copyright Business Wire 2010

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