“We are honored to receive multiple awards for our solutions,” says Ady Meretz, president, Verint Enterprise Intelligence Solutions ™ and Verint Video Intelligence Solutions ™, Asia Pacific. “Recognition from the industry further reinforces our momentum in the fast growing voice of the customer analytics market, and reinforces our workforce optimization leadership position in Asia Pacific. As ever, we are committed to providing best-in-class solutions and customer care that our customers value in improving their business performance.”Best-in-Class Voice of Customer Solution Recognition Adding to Verint’s award-winning recognition of its voice of the customer analytics solutions, the following awards reinforce the company’s innovative technology and customer value:
- UBM/ICMI’s China 2012 “Best Innovative Technology”Presented with this honor in July 2012, Verint was recognized for technology leadership in the Chinese market. In particular, the company was cited for having the best innovative technology in the area of Voice of the Customer Analytics. The UBM/ICMI is accredited by the Client Contact Center Standard Committee (CCCS) and China IT Promotion Association (CFIP).
- UBM/ICMI’s China 2012 “Best Practices Award”This Best Practices Award, also received in July 2012, was presented to both Verint and Zhejiang Mobile, part of China Mobile and one of the largest mobile network operators in the world, in recognition of the customer value achieved in deploying a speech analytics project. This honor highlights Verint’s position in the market, its achievements in the telecommunications sector, and the strategic role its technology plays in helping organizations improve service quality, agent performance and customer satisfaction.
- 51 Call Center’s China “Best Contact Center Application Solution” AwardAdditionally, Verint received the voice of customer analytics category honor from 51 Call Center in September 2012. This award was based on evaluation criteria that spans across process, people, platform and performance. Verint earned this honor based on its contribution of innovative solutions to the contact center industry.
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