Most shocking of all in a world in which every customer’s business is hard won, and even harder kept, are the nearly one in five companies (16%) who say they will not review their workflow processes until after a customer complaint has been received.Meeting cost targets: Every second counts Whether they are prepared to conduct a review or not, the survey carried out by research firm Vanson Bourne identifies the very clear pressures that warehouse and distribution center managers are under. Nearly all respondents appear to agree on the key to achieving this goal. When asked how to improve performance across the warehouse and distribution center, the overwhelming majority of managers (89%) said they believed investment in new technology would enable them to claw back their lost time and ensure greater worker productivity. There is also increased awareness of the value that shaving just seconds off workflow processes can bring. Nearly two-thirds (60%) agree that “Large time and cost savings opportunities can be found in gaining back mere seconds in operations workflows.” Examples of how to achieve this include having workers take fewer steps, investing in faster label printing and quicker barcode label scanning and eliminating battery changes mid-shift. Bruce Stubbs, Intermec Industry Marketing Director for Distribution Center Operations, said: “Warehouse managers are faced with significant cost saving challenges, which means they can’t afford to let such levels of time wastage continue. Businesses should be looking at every workflow in detail on a regular basis to claim back the minutes and seconds they need to achieve these savings. As this research shows, reviewing their technology infrastructure may be the perfect place to start.” *Intermec research conducted by Vanson Bourne reveals that the average worker loses an average of more than 15 minutes a day / 58 hours a year / 8 working days year. Assuming a warehouse with a minimum of 50 warehouse workers, this equates to 2,899 hours a year.