Chase customers can get debit cards on the spot in 2,000 branches in select regions, with a focus on New York City, Chicago and Los Angeles by year-end. They will be able to get a personalized Chase debit card when they open a new checking account or lose or damage their existing card – eliminating the several-day wait to receive a card through the mail.
- Became the first large bank to adopt a simple disclosure form for its checking accounts based on Pew Health Group’s recommendations;
- Reduced and eliminated several checking account fees;
- Launched @ChaseSupport, its first customer service Twitter handle; and
- Continues to pilot new branch technologies, including self-service banking kiosks that let customers handle many transactions quickly on their own.
Chase worked closely with Datacard Group to develop and install the instant-issue technology featured in the branches.About Chase Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. Chase serves more than 50 million consumers and small businesses through more than 5,500 bank branches, 18,500 ATMs, credit cards, mortgage offices, and online and mobile banking as well as through relationships with auto dealerships. More information about Chase is available at www.chase.com.