Canadians are evenly split in terms of their confidence (49 percent confident/47 percent not) that their government will be able to deliver public services that meet people's needs and expectations over the next five years. That confidence decreases with age as 56 percent of people under 35 years old are confident that government can deliver compared to 44 percent of those aged 35 or older.Navigating the Shifts Delivering Public Service for the Future is part of an on-going series of research studies Accenture is developing to analyze key issues and trends that affect global governments. The Accenture report provides examples and practical advice for governments to enhance public-sector productivity by embracing four major structural shifts from:
- Standardized services to personalized services—tailoring public services to the specific needs of each citizen to drive better outcomes at sustainable costs.
- Reactive to insight driven—using information and technology to identify and solve problems.
- Public management to public entrepreneurship—leveraging the scale and assets of government for maximum impact in the economy.
- Piecemeal efficiency to whole-of-government mission productivity—taking actions across all government agencies/ministries to eliminate duplication and rethink how public services are designed and delivered to improve efficiency.