“The study data confirmed our expectations that physician practices and patients can benefit from accountable care-based models, and underscore previous reports suggesting that Cigna’s collaborative accountable care initiative is a viable system to improve quality, drive cost savings and increase patient satisfaction,” said Dick Salmon, M.D., Ph.D., Cigna’s national medical executive for performance measurement and improvement. “In addition, we saw that participating medical practices increased their success by using registered nurses as care coordinators to oversee the implementation of the CAC program at the facility. In a diverse group of practices where CAC programs have been implemented, we’ve noticed a positive trend in overall care improvement, particularly with respect to closing gaps in patient care through collaboration and communication.”The CAC initiative, which Cigna launched in 2008, is a shared savings program that offers practices up-front support in their first year of participation and performance incentives for subsequent years. The initial financial support comes in the form of a care coordination payment for investments in infrastructure that will improve patient care while keeping total medical costs down. In subsequent years, practices receive a larger care coordination payment if they meet targets for improved outcomes and lower medical costs. Critical to the programs’ benefits are registered nurses, employed by the physician practices, who serve as clinical care coordinators and help patients with chronic conditions or other health challenges navigate the health care system. Care coordinators from each physician practice are aligned to a team of Cigna case managers to ensure a high degree of collaboration between the medical group and Cigna that ultimately results in a better experience for the individual. The care coordinators enhance care by using patient-specific data provided by Cigna to identify patients being discharged from the hospital who might be at risk for readmission, as well as patients who may be overdue for important health screenings or who may have skipped a prescription refill. Care coordinators contact these individuals to help them get the follow-up care or screenings they need, identify any issues related to medications and help prevent chronic conditions from worsening.
Care coordinators also help patients schedule appointments, provide health education and refer patients to Cigna's clinical programs, such as disease management programs for diabetes, heart disease and other conditions; and lifestyle management programs, such as programs for tobacco cessation, weight management and stress management.Cigna also provides CAC physician practices with performance reports that suggest opportunities for improving care quality and controlling costs. For example, the report might show that the practice’s patients are heavy users of hospital emergency rooms. This might suggest the need for the practice to offer extended evening or weekend hours to improve patient access to care. Cigna is now engaged in 42 collaborative accountable care initiatives in 18 states, encompassing more than 390,000 Cigna customers and more than 5,500 primary care physicians. Cigna plans to have 100 collaborative accountable care programs in place with one million customers by the end of 2014. About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has approximately 71 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit www.cigna.com. About Health Affairs Health Affairs is the leading journal at the intersection of health, health care, and policy. Published by Project HOPE, the peer-reviewed journal appears each month in print and online. Additional Web First papers published periodically and health policy briefs published twice monthly at www.healthaffairs.org. You can also find the journal on Facebook and Twitter. Tap into with its iPad app. Read daily perspectives on Health Affairs Blog. Download weekly Narrative Matters podcasts on iTunes.