Accordingly, the study revealed that when it comes to performance, one size no longer fits all. “Current monolithic benchmarks based on relative performance to peer groups or indices serve the provider,” said Suzanne Duncan, global head of research for the Center for Applied Research. “The investor’s view of value is now more complex and reflects his/her own personal blend of strategies and objectives. In today’s investment reality, the investor is the benchmark when it comes to defining performance.”Based on these findings, the Center for Applied Research advocates for fully transparent performance models that focus on long-term sustainability of returns, defined in terms of value to the investor. Over time, this new model for success will help to reduce barriers to healthy decision-making and will lead to improved performance. The study also found that investors’ seemingly irrational behavior is actually a rational response to a number of factors impacting the current global investment environment:
- Major economic trends, including a steady increase of national debt worldwide, tighter correlations across global markets, and a rise in systemic risk;
- Mistrust of their primary investment provider to act in their best interest, stemming in part from lack of value delivered versus fees charged. Only one-third of investors believe their primary investment provider is acting in their best interest; and
- Impediments from politics as well as new financial regulation that most investors believe will be ineffective and expensive. Sixty-four percent of investors believe that regulation won’t help address current problems and sixty-two percent believe the cost will be passed on to them .