- A Gold Award for exceeding the “outstanding” benchmark for customer satisfaction in 17 out of 41 areas of service, including “secure data transfer,” “indispensable to customers,” and “network reliability.”
- Its new world record for customer satisfaction in “reaching difficult locations” and is the only global network service provider that is perceived to deliver outstanding levels of customer satisfaction for “geographical reach end to end” and “coordinating international installations effectively.”
- Higher than average customer loyalty predicts a 95 percent chance that Orange Business Services will grow profitably.
Orange Business Services achieved a “World Class” perceived performance rating from its customers, according to the recently published 13 th edition of the Ocean82 benchmarking report “ Voice of the Customer: Global DataVPN.” Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the Information and Communication Technologies industry. In addition, Orange Business Services is recognized by: