- Quickly identify hardware and software assets in use and/or available;
- More effectively pool and distribute available software licenses and avoid unnecessary additional purchases;
- Mitigate the risks of license audits and reduce the costs of responding to them; and
- Improve financial decision-making and enable more accurate allocation of software costs to business units, locations, projects, etc.
CA Service Desk Manager 12.7CA Service Desk 12.7 features a broad range of enhancements that substantially improve productivity and mitigate change risk. Key enhancements:
- Improve the user experience with mobility features that enable field service teams to take action via PDA’s and iPads to perform support functions;
- Reduce business risk by verifying that CMDB changes are appropriately authorized—and automated corrective policies for those that are not; and
- Increase productivity with ITIL best practice content delivered directly in the form of documents, diagrams and pre-built workflows.