NCR Appointed By ANZ To Help Transform Customer Experience

NCR Corporation (NYSE:NCR) today announced a five-year agreement with ANZ to help transform its ATM network with “next generation” intelligent deposit ATMs.

The agreement supports ANZ’s recently announced “Banking on Australia” initiative, a major investment program for its Australian business designed to make it easier for Australians to bank with ANZ.

As part of the program ANZ will introduce 800 NCR SelfServ™ ATMs into branches, allowing 24-hour access to many traditional teller services.

With its unique scalable deposit module (SDM), NCR SelfServ is the world's only ATM that can accept, count and process cash and cheques simultaneously in one transaction, reducing the time for a typical mixed deposit to less than 60 seconds. Many of these new ATMs will also take loose coin deposits.

“We will be progressively introducing 800 of NCR’s next generation intelligent deposit ATMs from mid-next year, providing our customers with 24-hour access to many transactions that are traditionally done in branches such as providing instant value for cash or cheque deposits,” said Mark Hand, managing director, ANZ Retail Distribution. “This investment means that we can more easily bring in other forms of new technology such as contactless or cardless transactions to continue making banking easier for our customers.”

The agreement also covers the migration of the bank’s self-service software platform to NCR APTRA™ Activate to enable more non-cash, web-based services and extends NCR’s existing ATM maintenance agreement for a further five years.

“ANZ’s use of NCR’s technology is an investment in its customers and a strong step towards making banking in Australia more convenient and accessible than it has ever been before,” said Ross Checkley, managing director of NCR Australia. “ANZ and NCR have been partners for many years and this new agreement to provide NCR’s latest technology and services is testament to the skills of our people and the strength of our solutions.”

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