Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a major upgrade to its predictive dialer software, Interaction Dialer®. This latest upgrade, Interaction Dialer ® version 4.0, was designed to improve ease-of-use, simplify management, and help contact centers more effectively execute dialing campaigns. Interaction Dialer® 4.0 accomplishes this as a result of the following new features:
- Enhanced multi-campaign dialing enables priorities to be assigned that determine the volume of calls placed per active campaign; also enables agents to receive a mix of calls from multiple campaigns.
- Increased accuracy of answering machine detection using several new patents dramatically reduces costs -- a 1 percent improvement in answering machine detection accuracy can equate to millions of dollars in company savings.*
- A consolidated and streamlined interface simplifies management, and a ‘query-by-example’ tool reduces programming requirements.
- Consolidated history data and new data fields result in simplified creation of customized reports and the ability to conduct more in-depth analysis of campaigns.
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