BEDFORD, Mass., Oct. 9, 2012 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT) joined the Customer Experience Professionals Association ( CXPA), a global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience – a vital objective for any organization that offers products or services for sale.
"We greatly appreciate SoundBite Communications' commitment to CXPA and the burgeoning customer experience industry," said Temkin. "The expertise of our membership base plays a leading role in the organization's ability to create a vibrant future for customer experience management."A former Forrester Research analyst for 12 years, Temkin is the managing partner of the Temkin Group, and he is widely viewed as one of the leading experts in how large organizations can build differentiation with customer experience. About the CXPA The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and it facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA's members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. Founded in April 2011, the CXPA has more than 80 Corporate Members and nearly 1,700 customer experience professionals in its community. CXPA Gold Sponsors include Adobe, Confirmit, ForeSee, RightNow Technologies, SapientNitro, SAP America, Inc., SAS, Tealeaf Technology, Vivisimo, and Vovici, a Verint Systems Company. Clarabridge, Inc., Corsential, Mattersight Corporation, Medallia, and ResponseTek are CXPA Silver Sponsors. For more information, visit www.cxpa.org. The CXPA logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=15099 About SoundBite Communications SoundBite Communications, a leading provider of cloud-based proactive customer experience management solutions, enables organizations to build lifelong, profitable customer relationships across the full consumer lifecycle. It serves two global markets, the Hosted Contact Center and Mobile Marketing. Its solutions leverage the power of two robust platforms: SoundBite Engage, an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications; and SoundBite Insight, a preference management platform enabling intelligent, personalized communications. SoundBite powers nearly two billion customer interactions annually. Visit SoundBite.com for more information. The SoundBite Communications, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=4393 SoundBite is a registered service mark of SoundBite Communications, Inc.