In sum, CCSi credits CIC with giving it a competitive advantage. “CIC has given us a competitive edge by enabling us to serve our taxi fleets more reliably and cost-effectively with a larger feature set,” Shulman said.About CCSi CCSi is a full-service call center that specializes in taxi reservation and dispatch services. It enables cab fleet owners to outsource their dispatch rooms to eliminate the headaches of staffing and training. The company, which was founded in 2005, provides service to 15-plus fleets and 2,300 taxis across the U.S. CCSi is based in St. George, Utah and has more than 120 employees. For more information, visit www.taxidispatchcenter.com. About Interactive Intelligence Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com. This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.