The Great Divide: Mobile Workers Challenge IT Departments With Aggressive Use Of Consumer Tech, Unisys-Commissioned Study Finds
Third annual Unisys study of consumerization of IT shows that a super-connected class of "mobile elite" workers is defying IT policies to work more efficiently and serve customers - but potentially creating big risks along the way
BLUE BELL, Pa., Sept. 25, 2012 /PRNewswire/ -- New research from Unisys Corporation (NYSE: UIS) conducted by Forrester Consulting reveals a deepening divide between increasingly mobile information workers and the enterprise IT departments that support them. The third-annual Unisys consumerization of IT survey, conducted by Forrester(1), shows that this divide is being driven by a class of super-connected, tech-savvy mobile workers who are defying IT policies by using unsupported, "bring your own" devices and applications to get work done and serve customers on the front lines of business. These "mobile elite" workers, while pushing the envelope of innovation and change within their organizations, are creating fresh support and security challenges for their IT departments, which often have a different view of how and where personally owned technologies are being used. "This year's research shows that the consumerization charge is being led by an elite group of highly connected mobile workers who are using the latest technologies to better serve customers and help their organizations succeed – regardless of whether those technologies are officially supported and sanctioned," said Fred Dillman, Unisys chief technology officer. "Rather than fighting this trend, we believe CIOs and IT decision makers should study the behavior of these mobile elite workers in order to understand which approaches provide real innovation and differentiation for their organizations, and then craft their mobile infrastructures to safely support these activities," Dillman said. Widening Gap between Information Workers and IT OrganizationsThe 2012 research is based on responses from two separate but related surveys conducted in nine countries.(2) One study surveyed some 2,600 information workers (iWorkers) within organizations to gauge their use of consumer technologies in the workplace. The second study polled 590 business and IT executives to better understand their views and support of these technologies.