For the fourth consecutive year, New Jersey Natural Gas (NJNG) ranked highest in the eastern United States among large utilities, according to the J.D. Power and Associates 2012 Gas Utility Residential Customer Satisfaction Study SM. The annual study measures residential customer satisfaction with gas utility companies across six categories: billing and payment, price, corporate citizenship, communications, customer service and field service.

“To be recognized as the highest ranked large utility in the east region four years in a row by J.D. Power and Associates is a tremendous accomplishment and a credit to the women and men of our company,” said Laurence M. Downes, chairman and CEO of NJNG. “Every day, they give their best to meet our customers’ expectations for safety, reliability and service. Our team of dedicated employees is the driving force behind our performance, and I would like thank them and our customers for this honor.”

NJNG ranked highest in overall customer satisfaction among natural gas utilities serving 400,000 customers in the east region. The company’s overall score of 655 was an improvement of 20 points over last year, and well above the regional average of 616. Additionally, NJNG was ranked as the top performer in the billing and payment, price, corporate citizenship and communications categories.

The Gas Utility Residential Customer Satisfaction Study, published for the past eleven years, measures customer satisfaction with the 75 largest U.S. gas utility providers. These results are based on responses collected online over four quarterly fielding periods. More information on the J.D. Power and Associates study can be found at

Headquartered in Westlake Village, California., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

New Jersey Natural Gas

New Jersey Natural Gas is the principal subsidiary of New Jersey Resources, a Fortune 1000 company, that provides safe and reliable natural gas and renewable energy services, including transportation, distribution and asset management in states from the Gulf Coast to the New England regions, including the Mid-Continent region, the West Coast and Canada, while investing in and maintaining an extensive infrastructure to support future growth. With $3 billion in annual revenues, NJR safely and reliably operates and maintains 6,800 miles of natural gas transportation and distribution infrastructure to serve half a million customers; develops and manages a diverse portfolio of 1.5 Bcf/day of firm transportation and over 62.1 Bcf of firm storage capacity; offers low carbon, clean energy solutions through its commercial and residential solar programs and provides appliance installation, repair and contract service to nearly 135,000 homes and businesses. Additionally, NJR holds investments in midstream assets through equity partnerships including Steckman Ridge and Iroquois. Through Conserve to Preserve®, NJR is helping customers save energy and money by promoting conservation and encouraging efficiency. For more information about NJR, visit, “Like” us at or follow us on Twitter @NJNaturalGas.

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