China E-Port recognized the need for a service management solution that would enhance productivity by supporting quick and precise decision making, as well as providing IT updates that align with pre-defined key performance indicators.The company explored a number of options and considered several BSM vendors. After a comprehensive evaluation, China E-Port decided to adopt BMC’s Business Service Management platform. BMC’s solution provided the ability to directly associate IT issues with business impact, allowing IT workflow priorities to be better aligned with business needs. Besides providing IT professionals with the insight they need, the BMC solution is credited with improving the user experience and enhancing service levels. Using BMC, the China E-Port data center integrates system monitoring and the service help desk in a single platform, creating a central, standardized solution that is able to handle the daily operations and management of the IT systems. According to Hongjian Tao, the move to an automated monitoring and Business Service Management platform delivers “a fundamental change to China E-Port’s IT operations and management service.” For more information about BMC and China e-Port, please visit:
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software, Inc.