|Top Ten Digital IQ’s:|
|1. Macy's||6. JCPenney|
|2. Nordstrom||7. Bloomingdale's|
|3. Victoria's Secret||8. Crate & Barrel|
|4. Sephora||9. Gap|
|5. American Eagle Outfitters||10. Saks Fifth Avenue|
- In Q2 2012, online retail spending reached $44.3 billion, up 17 percent YoY. E-commerce is expected to grow at a 13.3 percent CAGR, versus flat growth for bricks and mortar.
- For the first time, there is a significant relationship between the size of a retailer’s business and their Digital IQ. The relationship strengthens when looking at the size of a retailer’s online business.
- The Digital IQ of e-tailers fell below the average for the whole category. The top two spots in the 2012 Digital IQ Index®: Specialty Retail were decisively captured by Macy’s and Nordstrom, respectively.
- Amazon.com, boasting a peerless e-commerce experience and a 37 percent share of U.S. M-commerce, is THE force reshaping retail. As Amazon is reinvesting cheap capital in a supply chain to offer same day delivery, eroding one of the few remaining advantages of terrestrial retail.
- M-commerce is now the fastest growing commerce channel in history and the mobile device is influencing more on- and off- line purchases than TV, Print, and often the in-store salesperson. Everyone, including Facebook, has been caught flat-footed by the extraordinary rise of mobile. E-commerce is now M-commerce.