For approximately 15,000 National Grid customers in Worcester, Mass., the energy system of the future is less than a year away – and they helped design it. Recently, the Massachusetts Department of Public Utilities approved National Grid’s proposal for a smart grid pilot program in Worcester. The pilot developed in partnership with customers, the City of Worcester and other key parties in a new way that drew heavily on their pooled knowledge and creative energy. This new approach marked one of the first times a major energy program was co-created with customers, the community and stakeholders from across the city and within the state. All involved worked to develop a program that culminated in September 2011 with the “Green to Growth” Summit that was co-hosted by National Grid and the City of Worcester. During the event, more than 300 members of the community and a cross-section of key groups and individuals helped to develop the Smart Grid program leading to an official proposal. “We are delighted that the pilot has been approved. We are very grateful to the city, our customers and everyone else who invested their time, energy and creativity to help design this program,” said Marcy Reed, president of National Grid in Massachusetts. “We are excited to embark on the next big step of this journey where we will bring our collective vision to life and deliver its benefits to our customers and the city.” “Worcester is very pleased the Mass. DPU has approved National Grid’s smart grid pilot program,” stated City Manager Michael V. O’Brien. “The pilot’s goal of helping residents and businesses better understand and control their electricity usage, and providing National Grid additional tools to make the electrical system more reliable are priority concerns for the city as well. National Grid’s proactive, inclusive approach to creating and implementing the pilot will likely be a model for others in the state and beyond.”
Smart Grid Pilot FeaturesThe pilot will offer participating customers greater choice in how they use energy as well as new technologies that will increase electric system reliability so that problems on the system, such as power outages during storm events, can be identified and fixed more quickly. While preliminary preparations are underway, and much work remains to be done, full pilot launch is expected within the next year. A key feature for the pilot is the installation of the latest technology on the grid to improve reliability and system responsiveness, which includes testing remote power outage sensors that enable crews to be dispatched directly to the source of the problem and restore power more quickly; systems that better identify which customers are affected during storms, thereby improving restoration times. The pilot calls for installation of advanced metering systems that provide the very latest in technology and security. Early installation of approximately 5,000 advanced meters is nearly complete, helping to obtain baseline energy data, test communications systems and adjust the equipment before full deployment. Under the pilot, the company also will be testing full integration of renewable resources, electric vehicle charging stations and connecting energy storage to existing renewable projects across the city. One of the most important elements of the pilot is customer choice. The company plans to communicate information about specific pilot offerings to customers. In turn, customers will be able choose their level of involvement and, according to what options they select, can receive information about their energy use from various sources such as on-line applications, including cell phone and smart phone apps. New dynamic pricing options will be available to help customers save energy and money at different times of day. Customer Interaction Since the Green to Growth Summit, National Grid has and will continue to focus on proactive customer and community engagement that allows for customer interaction and education - a key difference that sets this pilot apart from other Smart Grid programs across the country.
A Sustainability Hub that provides an interactive location where customers can learn more about the pilot, the technology and energy choice is in development. National Grid is teaming up with local colleges and universities to staff the Sustainability Hub and create cooperative learning opportunities for area customers and students.National Grid is also using social media to provide information and continue the dialogue on the Smart Grid pilot, as well as energy savings tips, products and special offers via Facebook and Twitter @Green2Growth. The pilot is projected to cost approximately $44 million. While the pilot officially began with the DPU approval, final technology and vendor selection is currently under way. Design and communication materials will be developed in the coming months. Customers who would like current information on the pilot can follow National Grid on Facebook and Twitter. About National Grid National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’. In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country. National Grid delivers electricity to more than 3 million customers in Massachusetts, New York and Rhode Island. It manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA), and owns over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. It is the largest distributor of natural gas in northeastern U.S., serving more than 3 million customers in New York, Massachusetts and Rhode Island.