Amcom Software, Inc. today announced that its pc/psap 911 call center solution has received Joint Interoperability Test Command (JITC) certification and is now listed under the Department of Defense’s Unified Capabilities Approved Products List. This encompasses Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) and Interoperability Certification (IOC) from the Joint Staff (JS). This accreditation means pc/psap provides the highest levels of security and interoperability as required by the U.S. Government and the U.S. Military. The Amcom® pc/psap 911 call center solution lets military bases handle 911 calls made from the base as well as from off-base housing. This system speeds dispatching and response to 911 calls through intuitive functionality for call handling, integration with mapping systems, and the ability to record all 911 calls. Call-takers can use recordings to work with internal or local police as well as other nearby 911 call centers in the event the call center covers a large geographical area. “This solution provides a strong technology foundation for both military and civilian organizations dedicated to responding quickly and effectively to emergency situations,” said Kate Bolseth, Chief Operating Officer, Amcom Software. “The U.S. government’s approval for pc/psap is a significant indication of the product’s capabilities and its adherence to key security requirements.” To qualify for IOC and IA approval, Amcom Software completed rigorous federal government testing and compliance processes under real-life conditions. Part of this testing is an evaluation of security through an assessment of potential vulnerabilities. According to JITC, their system tests national security and IT systems to show they have the ability to provide and accept data, information, materials and services; including both the technical exchange of information and the end-to-end operational effectiveness of that exchange. JITC serves the Defense Information Systems Agency, combatant commands, the Department of Defense and other federal agencies, allies, coalition partners and commercial vendors.
In addition to pc/psap, several other Amcom solutions have received IA/IOC certification:
- Amcom Smart Console® operator console with computer-telephony integration (CTI), including Oracle® Fast Start Failover database capabilities for redundancy in emergencies
- Amcom Smart Web® online directory and on-call scheduling
- Amcom Smart Speech voice-based directory and morale calls
- Amcom e.Notify® incident management communications
- Amcom MediaSTAR contact center recording and quality management