ServiceNow Reports Financial Results For Second Quarter 2012

ServiceNow, Inc. (NYSE: NOW), a leading provider of cloud-based services to automate enterprise IT operations, today announced its financial results for its second quarter of 2012.

Second quarter 2012 results:
  • Revenues of $56.8 million, an increase of 93% compared to the second quarter of 2011, and an increase of 20% from the first quarter of 2012.
  • A GAAP net loss for the quarter of $8.7 million, or a loss of $0.32 per basic and diluted share, compared to GAAP net income of $2.0 million, or net income of $0.02 per diluted share, in the second quarter of 2011.
  • A non-GAAP net loss for the quarter of $3.1 million, or a net loss of $0.12 per basic and diluted share, compared to non-GAAP net income of $2.9 million, or net income of $0.05 per diluted share, in the second quarter of 2011. (See the table entitled "Results of Operations GAAP to Non-GAAP Reconciliation" for a reconciliation of these GAAP and non-GAAP financial measures.)
  • Deferred Revenue of $131.1 million, a 13% increase over the $115.8 million reported at the end of the prior quarter.
  • Billings were $72.1 million, a 23% increase over the $58.5 million reported in the previous quarter and a 98% increase over the $36.5 million in the same period last year.

"ServiceNow’s second quarter results were highlighted by record revenues," said Frank Slootman, chief executive officer of ServiceNow. "We added over 120 customers during the quarter, bringing our cumulative customer count to 1,201 worldwide, including many of the largest and most recognized companies in the world. We also achieved a customer renewal rate of 95%, a testament to the value the ServiceNow platform provides to our customers. Continued strong operational performance, coupled with the milestone of our initial public offering, have us well-positioned to execute on our growth strategy and our vision to transform IT.”

"We continued to show strong revenue execution during the second quarter, continuing to build out key elements of our infrastructure to position us for future growth," added Michael Scarpelli, chief financial officer of ServiceNow. "We added 154 net new employees, bringing total headcount to 882, and we generated approximately $6.9 million in operating cash flow for the quarter."

Financial Outlook

The non-GAAP financial guidance discussed below excludes stock based compensation expense and the related income tax impact (see table which reconciles these non-GAAP financial measures to the related GAAP measures).

For the third quarter of 2012, we expect:
  • Total revenues between $61 and $63 million, representing year-over-year growth between 78% and 84%. Our total third quarter revenues estimate consists of subscription revenues between $53 and $54 million and professional services and other revenues between $8 million and $9 million.
  • Subscription gross margin between 66% and 67%, professional services and other gross margin between (14%) and (19%), and overall gross margin between 55% and 56%.
  • Operating margin between (17%) and (19%).
  • A loss per basic and diluted share between $0.10 and $0.11 with weighted-average shares outstanding of approximately 121 million.

For the full year 2012 we expect revenues to fall within the range of $233 to $237 million, representing year-over-year growth between 82% and 85%. Our total annual revenues estimate consists of subscription revenues between $198 and $200 million and professional services and other revenues between $35 and $37 million.

Second quarter highlights
  • In June, ServiceNow became a public company and began trading on the New York Stock Exchange. On July 5, 2012, ServiceNow closed its initial public offering, issuing 10,350,000 shares of common stock at a price to the public of $18.00 per share, which included 1,350,000 shares of common stock issued upon the exercise in full of the underwriters' over-allotment option. The offering generated net proceeds to the company of approximately $170 million.
  • In May, ServiceNow hosted Knowledge12, its annual user conference, in New Orleans with nearly 2,000 attendees to share best practices and to discover how ServiceNow can drive additional value in their business. This record number of attendees is up from nearly 1,000 last year.
  • In May, ServiceNow launched the ability for customers to take advantage of advanced high availability in its standard data centers. When advanced high availability is employed, customer production data will be replicated, in near real time, to a geographically separate data center. In the event of service disruption, the customer instance can be configured to fail over to an alternate data center.
  • In May, ServiceNow launched new services that enhance ServiceNow's proven professional services methodology, StartNow. The methodology is built on best practices captured from hundreds of successful customer implementations and is now integrated into the ServiceNow platform itself. New offerings include ServiceNow Best Practice Workshops that align customer processes and technology with the ServiceNow platform and QuickStart packaged implementations that consolidate legacy systems as additional applications are deployed on the ServiceNow platform.
  • In May, ServiceNow announced a relationship with KPMG LLP to deliver service offerings to leverage the companies' experience in cloud services and enterprise IT. KPMG will provide implementation support services, process design, process integration, and IT organizational change consulting for ServiceNow enterprise customers.

Conference Call Details

ServiceNow will host a conference call to discuss its financial results for the second quarter of 2012 to begin today at 2 p.m. PDT (5 p.m. EDT). Interested parties may listen to the call by dialing 800.798.2796 (passcode: 30521460), or if outside North America, by dialing 617.614.6204 (passcode: 30521460). Individuals may access the live teleconference from the investor relations section of the ServiceNow web site at http://investors.servicenow.com. The webcast will be archived for a period of 30 days.

An audio replay of the conference call will also be available two hours after the call and will run for seven days. To hear the replay interested parties may dial 888.286.8010 (passcode: 50733523), or if outside North America, by dialing 617.801.6888 (passcode: 50733523).

Statement regarding use of non-GAAP financial measures

The company reports non-GAAP results for gross margins, operating margins, net income or loss, basic and diluted income or loss per share, free cash flow and billings in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

The company’s financial measures under GAAP include stock-based compensation expense and adjustments for capitalized software. Management believes the presentation of operating results excluding stock-based compensation expense and adjustments for capitalized software provides useful supplemental information to investors and facilitates the analysis of the company’s core operating results and comparison of operating results across reporting periods. Management also believes that this supplemental non-GAAP information is therefore useful to investors in analyzing and assessing the company’s past and future operating performance.

Free cash flow, which is a non-GAAP financial measure, is calculated as GAAP net cash provided by operating activities reduced by purchases of property and equipment. Management believes that information regarding free cash flow provides investors with an important perspective on the cash available to invest in our business and fund ongoing operations. However, our calculation of free cash flow may not be comparable to similar measures used by other companies.

Billings is calculated as revenue plus the change in total deferred revenue. Management believes that billings offers investors useful supplemental information regarding the performance of our business, and will help investors better understand the sales volumes and performance of our business.

The company encourages investors to carefully consider its results under GAAP, as well as its supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand its business. Reconciliations between GAAP and non-GAAP results are presented in the tables of this release.

Use of forward looking statements

This release contains “forward-looking statements” regarding our performance, including in the section entitled “Financial Outlook.” Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are (i) possible fluctuations in our financial and operating results, (ii) our ability to grow at our expected rate of growth and anticipated revenue run rate, including our ability to convert deferred revenue and unbilled deferred revenue into revenue, successfully deploy new customers, and continue to release, and gain customer acceptance of, new and improved versions of our service, and (iii) errors, interruptions, delays, or security breaches of our service or web hosting.

Further information on these and other factors that could affect our financial results are included in our Form S-1 and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-Q that will be filed for the second quarter ended June 30, 2012.

We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.servicenow.com.

Any unreleased services, features or functions referenced in this document, our website or other press releases or public statements that are not currently available are subject to change at ServiceNow's discretion and may not be delivered as planned or at all. Customers who purchase ServiceNow services should make their purchase decisions based upon services, features and functions that are currently available.

Copyright © 2012. ServiceNow. All rights reserved. ServiceNow, StartNow, QuickStart and the ServiceNow logo are trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

 
ServiceNow, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except share and per share data)
 
  Three Months Ended   Six Months Ended

June 30,2012
 

June 30,2011

June 30, 2012
 

June 30, 2011
(Unaudited)
Revenues:
Subscription $ 46,820 $ 24,776 $ 86,361 $ 46,000
Professional services and other   9,954     4,709   17,844     8,697
Total revenues   56,774     29,485   104,205     54,697
Cost of revenues (1):
Subscription 14,239 4,764 25,251 9,215
Professional services and other   8,652     4,723   18,876     9,486
Total cost of revenues   22,891     9,487   44,127     18,701
Gross profit   33,883     19,998   60,078     35,996
Operating expenses (1):
Sales and marketing 26,909 12,086 46,216 20,395
Research and development (2) 9,272 2,361 15,315 4,246
General and administrative   6,819     3,282   13,246     5,962
Total operating expenses   43,000     17,729   74,777     30,603
Income (loss) from operations (9,117 ) 2,269 (14,699 ) 5,393
Interest and other income, net   41     65   533     317
Income (loss) before provision for income taxes (9,076 ) 2,334 (14,166 ) 5,710
Provision for (benefit from) income taxes   (352 )   298   198     683
Net income (loss) $ (8,724 ) $ 2,036 $ (14,364 ) $ 5,027
Net income (loss) per share attributable to common stockholders:
Basic $ (0.32 ) $ 0.02 $ (0.55 ) $ 0.05
Diluted $ (0.32 ) $ 0.02 $ (0.55 ) $ 0.04
Weighted-average shares used to compute net income (loss) per share attributable to common stockholders:
Basic   27,788,547     19,668,851   26,452,100     19,188,210
Diluted   27,788,547     29,584,225   26,452,100     28,933,574
                 
(1) Includes total stock-based compensation expense for stock-based awards:
Three Months Ended Six Months Ended

June 30,2012

June 30,2011

June 30, 2012

June 30,2011
Cost of revenues:
Subscription $ 706 $ 167 $ 1,238 $ 323
Professional services and other 277 42 469 80
Sales and marketing 2,482 285 3,953 573
Research and development 1,541 118 2,202 261
General and administrative 1,451 466 2,513 596
 
(2) The Company recorded an out of period adjustment during the quarter ended June 30, 2012 to reflect the correction of an immaterial error related to software development costs of $0.7 million that was improperly capitalized during the quarter ended March 31, 2012. The correction of this error had no effect on the results of operations for the six months ended June 30, 2012.
 
 
ServiceNow, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
 
  June 30, 2012   December 31, 2011
ASSETS (unaudited)
Current assets:
Cash and cash equivalents $ 65,482 $ 68,088
Restricted cash 37 45
Short-term investments 22,795 -
Accounts receivable 47,334 44,860
Current portion of deferred commissions 10,219 6,087
Prepaid expenses and other current assets 4,671 9,883
Current portion of deferred tax assets   1,544     1,544  
Total current assets 152,082 130,507
Deferred commissions, less current portion 8,151 4,597
Property and equipment, net 35,452 20,695
Deferred tax asset, less current portion 174 -
Other assets   4,613     524  
Total assets $ 200,472   $ 156,323  
 
LIABILITIES, CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS’ DEFICIT
Current liabilities:
Accounts payable $ 8,550 $ 9,411
Accrued expenses and other current liabilities 29,658 25,608
Current portion of deferred revenue 113,167 91,087
Current portion of deferred rent   430     455  
Total current liabilities 151,805 126,561
Deferred revenue, less current portion 17,902 13,549
Deferred rent, less current portion 2,902 2,935
Other long-term liabilities 2,510 2,532
Convertible preferred stock 68,481 68,172
Stockholders’ deficit   (43,128 )   (57,426 )
Total liabilities, convertible preferred stock and stockholders’ deficit $ 200,472   $ 156,323  
 
 
ServiceNow, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
 
    Three Months Ended   Six Months Ended
June 30,

2012
  June 30,

2011
June 30,

2012
  June 30,

2011
(Unaudited)
Cash flows from operating activities:
Net income (loss) $ (8,724 ) $ 2,036 $ (14,364 ) $ 5,027

Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation 2,826 564 4,873 970

Amortization of net premium on short-term investments
98 - 98 -
Amortization of deferred commissions 3,001 1,276 5,344 2,381
Stock-based compensation 6,457 1,078 10,375 1,833
Tax benefit from exercise of stock options 703 22 (257 ) (21 )
Deferred income taxes (174 ) - (174 ) -
(Gain) Loss on disposal of property and equipment - - (1 ) 60
Changes in operating assets and liabilities:
Accounts receivable (4,781 ) 1,371 (2,723 ) (7,131 )
Deferred commissions (7,823 ) (1,847 ) (13,076 ) (3,388 )
Prepaid expenses and other current assets 1,031 (765 ) 5,203 (2,312 )
Other assets (1,882 ) (5 ) (2,923 ) (220 )
Accounts payable (470 ) 167 1,269 1,099
Accrued expenses and other current liabilities 920 1,237 2,646 3,869
Deferred rent (7 ) 563 (58 ) 3,236
Deferred revenue 15,764 6,976 26,786 21,358
Other long-term liabilities   -     (2 )   -     (4 )

Net cash provided by operating activities
  6,939     12,671     23,018     26,757  
Cash flows from investing activities:
Purchases of property and equipment (11,668 ) (2,850 ) (20,226 ) (6,676 )
Purchases of investments (8,575 ) - (23,919 ) -
Sale of investments 1,025 - 1,025 -
Restricted cash   -     -     8     150  

Net cash used in investing activities
  (19,218 )   (2,850 )   (43,112 )   (6,526 )
Cash flows from financing activities:
Proceeds from exercise of stock options 832 250 2,132 341
Proceeds from early exercise of stock options 137 212 1,025 643
Tax benefit from exercise of stock options (703 ) (22 ) 257 21
Net proceeds from issuance of common stock - - 17,848 -

Purchases of common stock and restricted stock from stockholders
(891 ) - (1,960 ) -
Offering costs in connection with initial public offering   (1,164 )   -     (1,164 )   -  

Net cash provided by (used in) financing activities
  (1,789 )   440     18,138     1,005  
Foreign currency effect on cash   (590 )   (81 )   (650 )   160  
Net increase (decrease) in cash and cash equivalents (14,658 ) 10,180 (2,606 ) 21,396
Cash and cash equivalents at beginning of period   80,140     49,673     68,088     38,457  
Cash and cash equivalents at end of period $ 65,482   $ 59,853   $ 65,482   $ 59,853  
 
Calculation of free cash flow (a non-GAAP measure):
Net cash provided by operating activities $ 6,939 $ 12,671 $ 23,018 $ 26,757
Purchases of property and equipment   (11,668 )   (2,850 )   (20,226 )   (6,676 )
Free cash flow $ (4,729 ) $ 9,821   $ 2,792   $ 20,081  
 
 
ServiceNow, Inc.
Results of Operations GAAP to Non-GAAP Reconciliation
(in thousands except share and per share data)
(Unaudited)
 
  Three Months Ended
March 31, 2012
GAAP   Adjustments   Non-GAAP
Reconciliation of gross profit:
Revenues:
Subscription $ 39,541 $ - $ 39,541
Professional services and other 7,890 - 7,890
Total revenues 47,431 - 47,431
Cost of revenues (1):
Subscription 11,012 (532) 10,480
Professional services and other 10,224 (192) 10,032
Total cost of revenues 21,236 (724) 20,512
Gross profit:
Subscription 28,529 532 29,061
Professional services and other (2,334) 192 (2,142)
Total gross profit $ 26,195 $ 724 $ 26,919
 
Reconciliation of operating expenses:
Operating expenses (1):
Sales and marketing $ 19,307 $ (1,471) $ 17,836
Research and development (2) 6,043 71 6,114
General and administrative 6,427 (1,062) 5,365
Total operating expenses $ 31,777 $ (2,462) $ 29,315
 
Reconciliation of income loss from operations, provision for income taxes, net loss, net income loss per share, and pro forma net loss per share:
Loss from operations $ (5,582) $ 3,186 $ (2,396)
Loss before provision for income taxes $ (5,090) $ 3,186 $ (1,904)
Provision for income taxes (1), (2) 550 608 1,158
Net loss $ (5,640) $ 2,578 $ (3,062)
Net loss per share attributable to common stockholders:
Basic $ (0.23) $ 0.10 $ (0.13)
Diluted $ (0.23) $ 0.10 $ (0.13)
Weighted-average shares used to compute net income (loss) per share attributable to common stockholders:
Basic 25,123,582 25,123,582
Diluted 25,123,582 25,123,582
Pro forma net loss per share attributable to common stockholders (3):
Basic and diluted $ (0.05) $ 0.02 $ (0.03)
Pro forma weighted-average shares used to compute net loss per share attributable to common stockholders (3):
Basic and diluted 119,176,598 119,176,598
             

(1) Adjustment includes stock-based compensation and the related tax effect.

(2) Adjustment includes $0.7 million of research and development expenses that were capitalized related to software development costs incurred during the development of the Company's feature release for its service offering and the related tax effect.

(3) Pro forma adjustments include the sale of 10,350,000 shares of common stock in the Company's initial public offering (IPO) and the conversion of all outstanding shares of its convertible preferred stock into an aggregate of 83,703,016 shares of common stock upon the closing of the IPO effective July 5, 2012.
 
 
ServiceNow, Inc.
Results of Operations GAAP to Non-GAAP Reconciliation
(in thousands except share and per share data)
(Unaudited)
 
  Three Months Ended

June 30, 2012
 

June 30, 2011
GAAP   Adjustments   Non-GAAP GAAP  

Adjustments
  Non-GAAP
Reconciliation of gross profit:
Revenues:
Subscription $ 46,820 $ - $ 46,820 $ 24,776 $ - $ 24,776
Professional services and other   9,954     -     9,954     4,709     -     4,709
Total revenues   56,774     -     56,774     29,485     -     29,485
Cost of revenues (1):
Subscription 14,239 (706 ) 13,533 4,764 (167 ) 4,597
Professional services and other   8,652     (277 )   8,375     4,723     (42 )   4,681
Total cost of revenues   22,891     (983 )   21,908     9,487     (209 )   9,278
Gross profit:
Subscription 32,581 706 33,287 20,012 167 20,179
Professional services and other   1,302     277     1,579     (14 )   42     28
Total gross profit $ 33,883   $ 983   $ 34,866   $ 19,998   $ 209   $ 20,207
 
Reconciliation of operating expenses:
Operating expenses (1):
Sales and marketing $ 26,909 $ (2,482 ) $ 24,427 $ 12,086 $ (285 ) $ 11,801
Research and development (2) 9,272 (2,273 ) 6,999 2,361 (118 ) 2,243
General and administrative   6,819     (1,451 )   5,368     3,282     (466 )   2,816
Total operating expenses $ 43,000   $ (6,206 ) $ 36,794   $ 17,729   $ (869 ) $ 16,860
 
Reconciliation of income (loss) from operations, provision for (benefit from) income taxes, net income (loss), net income (loss) per share, and pro forma net loss per share:
Income (loss) from operations $ (9,117 ) $ 7,189   $ (1,928 ) $ 2,269   $ 1,078   $ 3,347
Income (loss) before provision for (benefit from) income taxes $ (9,076 ) $ 7,189 $ (1,887 ) $ 2,334 $ 1,078 $ 3,412
Provision for income taxes (1), (2)   (352 )   1,574     1,222     298     197     495
Net income (loss) $ (8,724 ) $ 5,615   $ (3,109 ) $ 2,036   $ 881   $ 2,917
Net income (loss) per share attributable to common stockholders:
Basic $ (0.32 ) $ 0.20   $ (0.12 ) $ 0.02   $ 0.04   $ 0.06
Diluted $ (0.32 ) $ 0.20   $ (0.12 ) $ 0.02   $ 0.03   $ 0.05
Weighted-average shares used to compute net income (loss) per share attributable to common stockholders:
Basic   27,788,547     27,788,547     19,668,851     19,668,851
Diluted   27,788,547     27,788,547     29,584,225     29,584,225
Pro forma net loss per share attributable to common stockholders (3):
Basic and diluted $ (0.07 ) $ 0.04   $ (0.03 )
Pro forma weighted-average shares used to compute net loss per share attributable to common stockholders (3):
Basic and diluted   121,841,563     121,841,563  
                         

(1) Adjustment includes stock-based compensation and the related tax effect.

(2) Adjustment includes $0.7 million of additional research and development expenses that were recorded during the quarter and the related tax effect for the correction of an immaterial error related to software development costs that were improperly capitalized during the quarter ended March 31, 2012.

(3) Pro forma adjustments include the sale of 10,350,000 shares of common stock in the Company's IPO and the conversion of all outstanding shares of its convertible preferred stock into an aggregate of 83,703,016 shares of common stock upon the closing of the IPO effective July 5, 2012.
 
 
ServiceNow, Inc.
Results of Operations GAAP to Non-GAAP Reconciliation
(in thousands except share and per share data)
(Unaudited)
 
  Six Months Ended

June 30, 2012
 

June 30, 2011
GAAP   Adjustments   Non-GAAP GAAP  

Adjustments
  Non-GAAP
Reconciliation of gross profit:
Revenues:
Subscription $ 86,361 $ - $ 86,361 $ 46,000 $ - $ 46,000
Professional services and other   17,844     -     17,844     8,697     -     8,697  
Total revenues   104,205     -     104,205     54,697     -     54,697  
Cost of revenues (1):
Subscription 25,251 (1,238 ) 24,013 9,215 (323 ) 8,892
Professional services and other   18,876     (469 )   18,407     9,486     (80 )   9,406  
Total cost of revenues   44,127     (1,707 )   42,420     18,701     (403 )   18,298  
Gross profit:
Subscription 61,110 1,238 62,348 36,785 323 37,108
Professional services and other   (1,032 )   469     (563 )   (789 )   80     (709 )
Total gross profit $ 60,078   $ 1,707   $ 61,785   $ 35,996   $ 403   $ 36,399  
 
Reconciliation of operating expenses:
Operating expenses (1):
Sales and marketing $ 46,216 $ (3,953 ) $ 42,263 $ 20,395 $ (573 ) $ 19,822
Research and development 15,315 (2,202 ) 13,113 4,246 (261 ) 3,985
General and administrative   13,246     (2,513 )   10,733     5,962     (596 )   5,366  
Total operating expenses $ 74,777   $ (8,668 ) $ 66,109   $ 30,603   $ (1,430 ) $ 29,173  
 
Reconciliation of income (loss) from operations, provision for income taxes, net income (loss), net income (loss) per share, and pro forma net loss per share:
Income (loss) from operations $ (14,699 ) $ 10,375   $ (4,324 ) $ 5,393   $ 1,833   $ 7,226  
Income (loss) before provision for income taxes $ (14,166 ) $ 10,375 $ (3,791 ) $ 5,710 $ 1,833 $ 7,543
Provision for income taxes (1)   198     2,131     2,329     683     277     960  
Net income (loss) $ (14,364 ) $ 8,244   $ (6,120 ) $ 5,027   $ 1,556   $ 6,583  
Net income (loss) per share attributable to common stockholders:
Basic $ (0.55 ) $ 0.31   $ (0.24 ) $ 0.05   $ 0.08   $ 0.13  
Diluted $ (0.55 ) $ 0.31   $ (0.24 ) $ 0.04   $ 0.06   $ 0.10  
Weighted-average shares used to compute net income (loss) per share attributable to common stockholders:
Basic   26,452,100     26,452,100     19,188,210     19,188,210  
Diluted   26,452,100     26,452,100     28,933,574     28,933,574  
Pro forma net loss per share attributable to common stockholders (2):
Basic and diluted $ (0.12 ) $ 0.07   $ (0.05 )
Pro forma weighted-average shares used to compute net loss per share attributable to common stockholders (2):
Basic and diluted   120,505,116     120,505,116  
                       

(1) Adjustment includes stock-based compensation and the related tax effect.

(2) Pro forma adjustments include the sale of 10,350,000 shares of common stock in the Company's IPO and the conversion of all outstanding shares of its convertible preferred stock into an aggregate of 83,703,016 shares of common stock upon the closing of the IPO effective July 5, 2012.
 
 
ServiceNow, Inc.
Non-GAAP Billings Reconciliation
(in thousands)
(Unaudited)
 
 

Three Months Ended

June 30,2012
 

March 31,2012
 

June 30,2011
Total revenues $ 56,774 $ 47,431 $ 29,485
Deferred revenue, end of period 131,069 115,757 74,646
Less: deferred revenue, beginning of period   115,757     104,636     67,670
Billings $

72,086
  $

58,552
  $

36,461
 
 
ServiceNow, Inc.
Reconciliation of Non-GAAP Financial Guidance
 
The financial guidance provided below is an estimate based on information available as of August 1, 2012. The Company’s future performance and financial results are subject to risks and uncertainties, and actual results could differ materially from the guidance set forth below. Some of the factors that could affect the Company’s financial results are stated above in this press release. More information on potential factors that could affect the Company’s financial results is included from time to time in the Company’s public reports filed with the SEC, including the Company’s Form S-1 and the Company's Form 10-Q for the fiscal quarter ended June 30, 2012 to be filed with the SEC. The Company assumes no obligation to update any forward-looking statements or information, which speak as of their respective dates.
 
 

Three Months EndedSeptember 30, 2012
 
Non-GAAP subscription gross margin 66% - 67%
 
Stock-based compensation expense (2%)
 
GAAP subscription gross margin 64% - 65%
 
Non-GAAP professional services and other gross margin (19%) - (14%)
 
Stock-based compensation expense (9%)
 
GAAP professional services and other gross margin (28%) - (23%)
 
Non-GAAP total gross margin 55% - 56%
 
Stock-based compensation expense (3%)
 
GAAP total gross margin 52% - 53%
 
Non-GAAP operating margin (19%) - (17%)
 
Stock-based compensation expense (15%)
 
GAAP operating margin (34%) - (32%)
 
Non-GAAP basic and diluted net loss per share ($0.11) - ($0.10)
 
Stock-based compensation expense ($0.08)
 
Incremental non-GAAP tax expense (1) $0.02
 
GAAP basic and diluted net loss per share ($0.17) - ($0.16)
     
(1) Incremental non-GAAP tax expense reflects the increase to GAAP tax expense related to the non-GAAP stock-based compensation expense adjustments.
 

Copyright Business Wire 2010

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